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The Online Sale Agreement serves as a foundational document for businesses engaged in e-commerce activities within the UAE. It is essential for any company selling products or services online to UAE-based customers, whether through their own website or third-party platforms. This agreement must comply with UAE Federal Law No. 1 of 2006 on Electronic Commerce and Transactions, as well as consumer protection and data privacy regulations. The document typically includes comprehensive terms covering order processing, payment methods, delivery terms, returns policy, warranty provisions, and dispute resolution procedures. It should be regularly updated to reflect changes in UAE e-commerce laws and business operations.

1. Parties: Identification of the seller (merchant) and buyer, including full legal names, addresses, and registration details where applicable

2. Background: Context of the agreement, nature of the online platform/business, and general purpose of the agreement

3. Definitions: Key terms used throughout the agreement, including technical terms related to the online platform and e-commerce

4. Scope of Services: Description of products/services offered, ordering process, and terms of sale

5. Price and Payment Terms: Pricing structure, payment methods, VAT implications, and payment processing details

6. Order Process and Confirmation: Step-by-step process of order placement, confirmation, and contract formation

7. Delivery and Shipping: Delivery terms, timeframes, shipping costs, and delivery restrictions

8. Returns and Refunds: Return policy, refund procedures, and cancellation rights

9. Warranties and Representations: Product warranties, quality guarantees, and merchant representations

10. Privacy and Data Protection: Data collection, processing, and protection measures in compliance with UAE law

11. Intellectual Property: Protection of intellectual property rights and permitted use of content

12. Limitation of Liability: Scope of merchant liability and limitations under UAE law

13. Termination: Circumstances and process for terminating the agreement

14. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes