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1. Peer Review Input: Additional section for incorporating feedback from colleagues and team members, useful for collaborative roles

2. Customer Feedback Summary: Section including customer satisfaction metrics and feedback, relevant for customer-facing roles

3. Training Completion Record: Review of completed training programs and certifications during the evaluation period

4. Language Skills Assessment: Evaluation of language proficiency, particularly relevant for multilingual service environments

5. Remote Work Performance: Assessment specific to remote working capabilities, relevant for hybrid or remote positions

1. Schedule A - Performance Metrics Definitions: Detailed definitions and calculation methods for each KPI and performance metric

2. Schedule B - Competency Framework: Detailed description of each competency and behavioral indicators

3. Schedule C - Development Resources: List of available training programs and development resources

4. Appendix 1 - Customer Service Standards: Company's customer service guidelines and expectations

5. Appendix 2 - Performance Improvement Plan Template: Template to be used if performance improvement is required