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Customer Confidentiality Agreement

Customer Confidentiality Agreement Template for Australia

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Key Requirements PROMPT example:

Customer Confidentiality Agreement

"I need a Customer Confidentiality Agreement for my software development company that will be sharing API documentation and source code samples with enterprise customers, with extra provisions for data security and source code protection."

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Document background
The Customer Confidentiality Agreement is essential for businesses operating in Australia that need to protect sensitive information shared with their customers during business relationships. This document becomes necessary when companies need to disclose proprietary information, trade secrets, technical specifications, or other confidential data to customers for purposes such as product evaluation, service delivery, or collaborative projects. The agreement ensures compliance with Australian privacy laws, including the Privacy Act 1988 (Cth), and establishes clear obligations for handling confidential information. It serves as a critical risk management tool, particularly important in industries where intellectual property and sensitive business information are regularly shared with customers. The document should be implemented before any confidential information is disclosed and typically remains effective even after the business relationship ends.
Suggested Sections

1. Parties: Identification of the disclosing party (typically the business) and receiving party (the customer)

2. Background: Context of the relationship and purpose for sharing confidential information

3. Definitions: Definitions of key terms including 'Confidential Information', 'Permitted Purpose', 'Representatives'

4. Confidentiality Obligations: Core obligations regarding non-disclosure, non-use, and protection of confidential information

5. Permitted Disclosures: Circumstances under which confidential information may be disclosed, including to representatives and as required by law

6. Security Measures: Required measures for protecting and securing confidential information

7. Return or Destruction: Obligations regarding the return or destruction of confidential information upon request or termination

8. Term and Termination: Duration of the agreement and termination rights

9. Breach and Remedies: Consequences of breach and available remedies including injunctive relief

10. General Provisions: Standard boilerplate clauses including governing law, jurisdiction, and entire agreement

Optional Sections

1. Intellectual Property Rights: Additional provisions protecting IP rights when confidential information includes IP

2. Data Privacy Compliance: Specific obligations regarding personal data handling when confidential information includes personal information

3. Export Control: Requirements for international transfer of confidential information

4. Marking Requirements: Specific requirements for marking or identifying confidential information

5. Residual Knowledge: Provisions addressing use of general knowledge retained by recipients

6. Competition Law Compliance: Specific provisions ensuring compliance with competition laws when parties are competitors

7. Insurance Requirements: Obligations to maintain specific insurance coverage for data breaches

Suggested Schedules

1. Schedule 1 - Confidential Information: Detailed description or categories of information considered confidential

2. Schedule 2 - Security Protocols: Specific security measures and protocols to be followed

3. Schedule 3 - Authorized Representatives: List of authorized representatives who may access confidential information

4. Schedule 4 - Permitted Purpose: Detailed description of the permitted use of confidential information

5. Appendix A - Information Handling Procedures: Step-by-step procedures for handling, storing, and disposing of confidential information

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions
























Clauses






























Relevant Industries

Technology

Professional Services

Healthcare

Financial Services

Manufacturing

Retail

Telecommunications

Education

Research and Development

Consulting

Energy

Mining

Real Estate

Construction

Relevant Teams

Legal

Compliance

Sales

Business Development

Information Security

Risk Management

Operations

Commercial

Contract Administration

Customer Relations

Executive Leadership

Relevant Roles

Legal Counsel

Compliance Officer

Business Development Manager

Account Manager

Sales Director

Chief Executive Officer

Chief Technology Officer

Project Manager

Product Manager

Information Security Officer

Risk Manager

Procurement Manager

Operations Manager

Contract Administrator

Commercial Manager

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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