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1. Non-Compete: Restrictions on working with competitors, used when sensitive industry knowledge is involved

2. Equipment and Resources: Provisions regarding supply and use of equipment, needed when specific tools or resources are provided

3. Performance Metrics: Specific KPIs and performance standards, useful for measuring service quality

4. Expenses: Terms for reimbursement of expenses, needed when expenses are not included in retainer fee

5. Additional Services: Process for requesting and charging for work beyond retainer scope

6. Subcontracting: Terms allowing/restricting use of subcontractors

7. Data Protection: Specific data handling requirements, necessary when personal data is processed

8. Force Majeure: Provisions for unforeseen circumstances, particularly relevant post-COVID

1. Schedule 1 - Services Description: Detailed breakdown of services covered under the retainer

2. Schedule 2 - Fee Schedule: Detailed pricing, including retainer fee and rates for additional services

3. Schedule 3 - Service Levels: Specific performance standards, response times, and deliverable requirements

4. Schedule 4 - Approved Personnel: List of approved individuals who may perform the services (if applicable)

5. Appendix A - Communication Protocol: Agreed communication channels and response time expectations

6. Appendix B - Reporting Templates: Standard templates for regular reporting and documentation