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1. Business Continuity: Required when services are critical to operations or citizen service delivery

2. Security Requirements: Needed when dealing with classified or sensitive information

3. Intellectual Property: Include when shared services involve creation or use of IP

4. Resource Sharing: Required when physical or human resources are shared between departments

5. Third Party Arrangements: Include when external providers are involved in service delivery

6. Cross-Agency Training: Needed when staff training or capability development is part of the arrangement

7. Emergency Response: Required for services critical to emergency or crisis management

1. Schedule 1 - Service Specifications: Detailed description of services, including technical requirements

2. Schedule 2 - Service Levels: Specific metrics, KPIs, and performance standards

3. Schedule 3 - Pricing and Charging: Detailed cost breakdown and charging mechanisms

4. Schedule 4 - Contacts and Escalation: Key personnel, contact details, and escalation paths

5. Schedule 5 - Reporting Requirements: Templates and specifications for required reports

6. Schedule 6 - Transition Plan: Process for service implementation or transition

7. Appendix A - Glossary: Extended list of terms and abbreviations

8. Appendix B - Technical Standards: Relevant technical and operational standards

9. Appendix C - Forms and Templates: Standard forms and templates for operation