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1. Performance Standards: Detailed service levels and KPIs - include when specific performance metrics are required

2. Work Health and Safety: Specific WHS obligations - include when services are performed on-site or involve physical work

3. Data Protection and Privacy: Detailed privacy obligations - include when personal data is processed

4. Security Requirements: IT and physical security requirements - include for technology or sensitive services

5. Personnel Requirements: Specific staff qualifications or clearances - include when specific expertise is required

6. Business Continuity: Disaster recovery and business continuity - include for critical services

7. Transition Assistance: End of term transition provisions - include for complex or critical services

8. Environmental Requirements: Environmental obligations - include when services have environmental impact

1. Schedule 1 - Services Specification: Detailed description of services, deliverables, and technical requirements

2. Schedule 2 - Fees and Charges: Detailed pricing, payment schedules, and rate cards

3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and reporting requirements

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Insurance Requirements: Specific insurance types and coverage levels required

6. Appendix A - Form of Monthly Report: Template for required service performance reporting

7. Appendix B - Change Request Form: Template for requesting and documenting changes to services