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1. Electronic Communications: Terms for electronic communications and consent under CASL - include if electronic communications are part of the service

2. Third-Party Services: Terms relating to third-party service providers - include if third-party services are integrated

3. International Data Transfers: Provisions for cross-border data transfers - include if data may be processed outside Canada

4. Service Credits: Compensation structure for service level failures - include for technical or SLA-driven services

5. Change Management: Process for implementing changes to services - include for complex or evolving services

6. Accessibility Compliance: Terms ensuring service accessibility - include if serving public or government sectors

7. Business Continuity: Disaster recovery and business continuity terms - include for critical services

8. Insurance Requirements: Specific insurance coverage requirements - include for high-risk services

1. Schedule A - Service Description: Detailed description of services, including specifications and deliverables

2. Schedule B - Service Level Agreement: Detailed service levels, metrics, and measurement methodologies

3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and fee calculations

4. Schedule D - Security Requirements: Security protocols and requirements for service delivery

5. Schedule E - Data Processing Terms: Detailed terms for handling personal and sensitive data

6. Appendix 1 - Technical Requirements: Technical specifications and requirements for service use

7. Appendix 2 - Support Services: Details of support services, including contact information and procedures

8. Appendix 3 - Acceptable Use Policy: Rules and guidelines for acceptable use of services