Document background
The Vexatious Complaints Policy has been developed in response to the growing need for organizations operating in Canada to effectively manage persistent, unreasonable, or abusive complaints while maintaining access to justice and fair treatment for all stakeholders. This document becomes necessary when organizations face challenges in allocating resources efficiently due to complaints that are unfounded, repetitive, or pursued in an unreasonable manner. The policy provides comprehensive guidance on identifying vexatious complaints, implementing appropriate responses, and maintaining necessary documentation, all while ensuring compliance with Canadian federal and provincial legislation, including human rights laws, privacy regulations, and administrative law principles. It is designed to protect both staff wellbeing and organizational resources while preserving the right to make legitimate complaints.
