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1. Disaster Recovery: Specific procedures and obligations in case of major service disruptions or disasters

2. Third-Party Services: Include when subcontractors or third-party service providers are involved in service delivery

3. Change Management: Include when formal procedures for service or system changes are required

4. Knowledge Transfer: Include when specific requirements exist for documentation and training

5. Security Requirements: Include when specific security protocols or compliance requirements apply

6. Performance Monitoring: Include when specific monitoring tools or reporting systems are required

7. Insurance Requirements: Include when specific insurance coverage needs to be maintained

8. Exit Management: Include when complex transition arrangements are needed at contract end

1. Schedule A - Service Descriptions: Detailed technical specifications of maintenance services and covered systems

2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule C - Fee Schedule: Detailed pricing information, rate cards, and payment terms

4. Schedule D - Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule E - Standard Operating Procedures: Detailed procedures for routine maintenance tasks and issue resolution

6. Appendix 1 - Incident Priority Levels: Definitions and examples of different incident priority levels

7. Appendix 2 - Report Templates: Standard templates for service performance reporting

8. Appendix 3 - Technical Environment: Description of the technical environment and supported systems