Equality Act 2010: Primary legislation ensuring no discriminatory language is used in job applications and protecting against discrimination based on protected characteristics. Essential when discussing skills and qualifications in the cover letter.
Data Protection Act 2018 and UK GDPR: Legislation governing the handling of personal information in job applications and relevant for mentioning any previous experience with customer data processing.
Employment Rights Act 1996: Key framework legislation for employment relationships, relevant for discussing previous work experience and roles in the cover letter.
Consumer Rights Act 2015: Essential legislation for customer service roles, important for demonstrating knowledge of consumer protection and rights when discussing relevant experience.
Financial Services and Markets Act 2000: Relevant legislation if the role involves financial services, important for mentioning any related certifications or experience in the financial sector.
Professional Standards: Non-legislative requirements including industry-specific qualifications and relevant certifications that should be highlighted in the cover letter.
Soft Skills Requirements: Essential non-legislative components including communication abilities and customer service expertise that should be emphasized in the cover letter.
Company-Specific Requirements: Understanding of company values and industry standards that should be demonstrated in the cover letter content.
