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Grievance Letter Response Template for England and Wales

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Key Requirements PROMPT example:

Grievance Letter Response

"I need to draft a Grievance Letter Response to address an employee's complaint about workplace discrimination and bullying from January 2025, ensuring we outline our thorough investigation process and proposed remedial actions."

Document background
The Grievance Letter Response is a crucial document in employment relations under English and Welsh law, used when responding to formal employee complaints. Following receipt of a grievance, employers must provide a written response that demonstrates a fair and thorough investigation process. The response must address all points raised in the original grievance, detail the investigation findings, and clearly communicate the outcome. It should comply with the ACAS Code of Practice and relevant employment legislation, while maintaining professional tone and offering appeal rights.
Suggested Sections

1. Acknowledgment: Confirm receipt of the grievance and reference date received

2. Understanding of Complaint: Clear summary of the grievance points raised

3. Investigation Process: Description of steps taken to investigate the grievance

4. Findings: Detailed response to each point raised in the grievance

5. Decision: Clear statement of outcome and any actions to be taken

6. Appeal Rights: Information about right to appeal and process

Optional Sections

1. Meeting Summary: Summary of any formal grievance meetings that were held as part of the investigation process

2. Witness Statements Reference: Reference to and summary of any witness evidence gathered during the investigation

3. Mediation Proposal: Proposal for mediation where appropriate for resolving ongoing workplace relationships

Suggested Schedules

1. Investigation Notes: Detailed notes from investigation meetings and interviews

2. Evidence Documents: Copies of relevant documents, emails, or other evidence considered

3. Appeal Procedure: Detailed explanation of appeal process and timeframes

4. Relevant Policies: Copies of workplace policies referenced in the response

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions















Clauses
















Industries

Employment Rights Act 1996: Primary UK legislation governing employment rights, including statutory provisions for grievance procedures and employee protections

Equality Act 2010: Key legislation addressing discrimination, harassment, and equality in the workplace, relevant if grievance involves discrimination claims

Health and Safety at Work Act 1974: Legislation ensuring workplace safety and health standards, applicable if grievance involves safety concerns

Data Protection Act 2018: UK's implementation of data protection requirements, including handling of personal information in grievance procedures

UK GDPR: Post-Brexit data protection regulations ensuring proper handling of personal data during grievance processes

ACAS Code of Practice: Statutory code providing practical guidance on handling disciplinary and grievance situations in the workplace

ACAS Guide to Handling Workplace Grievances: Detailed guidance document supplementing the Code of Practice with practical advice on grievance handling

Employment Contract Terms: Individual contractual obligations and rights that may affect grievance handling procedures

Company Grievance Policy: Internal organizational procedures and policies for handling employee grievances

Relevant Case Law: Precedent cases from employment tribunals and courts that guide interpretation of grievance-related legislation

Time Limits: Statutory and recommended timeframes for responding to and resolving workplace grievances

Reasonable Adjustments: Legal requirement to make appropriate accommodations during grievance procedures for employees with disabilities

Appeal Procedures: Legal requirements and best practices for handling appeals against grievance decisions

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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