tiktok³ÉÈ˰æ

Marketing Agency Service Level Agreement Template for England and Wales

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Marketing Agency Service Level Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Marketing Agency Service Level Agreement

"I need a Marketing Agency Service Level Agreement for my tech startup engaging a digital marketing agency to handle our social media and content marketing, with specific KPIs for engagement rates and monthly reporting requirements, starting from March 2025."

Document background
The Marketing Agency Service Level Agreement is designed for use when engaging professional marketing services in England and Wales. It provides a comprehensive framework for managing the agency-client relationship, establishing clear performance metrics, and ensuring regulatory compliance. This document is particularly important in today's digital marketing landscape, where measurable outcomes and data protection are crucial. The agreement typically includes specific service levels, KPIs, reporting requirements, and compliance obligations under UK marketing and advertising regulations.
Suggested Sections

1. Parties: Identifies the marketing agency and client with full legal details

2. Background: Outlines the context and purpose of the agreement

3. Definitions: Defines key terms used throughout the agreement

4. Services: Detailed description of marketing services to be provided

5. Service Levels: Specific performance metrics and standards

6. Fees and Payment: Payment terms, rates, and invoicing procedures

7. Term and Termination: Duration of agreement and termination provisions

8. Intellectual Property Rights: Ownership and usage rights of marketing materials

Optional Sections

1. Change Control: Procedures for changing service scope or requirements - recommended for complex or long-term engagements

2. Client Dependencies: Client obligations and responsibilities - recommended when client input is crucial for service delivery

3. International Services: Provisions for cross-border marketing activities - recommended for international marketing campaigns

4. Data Processing: Detailed data protection and processing terms - recommended when handling significant personal data

Suggested Schedules

1. Service Description Schedule: Detailed breakdown of marketing services and deliverables

2. Service Level Requirements: Specific KPIs, metrics, and performance standards

3. Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Client Brief: Original marketing brief and requirements

5. Data Processing Schedule: Detailed data handling procedures and requirements

6. Change Control Procedure: Process for managing changes to services or requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






























Clauses































Relevant Industries
Relevant Teams
Relevant Roles
Industries

UK GDPR and Data Protection Act 2018: Governs the processing, handling, and protection of personal data, requiring specific clauses about data processing, storage, transfer, and security measures in the SLA

Privacy and Electronic Communications Regulations (PECR) 2003: Regulates electronic marketing communications, cookies, and privacy in electronic communications

Consumer Protection from Unfair Trading Regulations 2008: Protects consumers from unfair practices and misleading marketing, requiring transparency in marketing services

Consumer Rights Act 2015: Defines consumer rights and business obligations in B2C relationships, applicable if marketing services involve consumer-facing activities

CAP and BCAP Codes: Industry codes governing non-broadcast and broadcast advertising, setting standards for marketing content and practices

Electronic Commerce Regulations 2002: Regulates online business activities and electronic contracts, particularly relevant for digital marketing services

Copyright, Designs and Patents Act 1988: Protects intellectual property rights in creative works, crucial for marketing content and materials

Trade Marks Act 1994: Governs the use and protection of trademarks in marketing materials and campaigns

Unfair Contract Terms Act 1977: Regulates the fairness of contract terms, affecting liability clauses and service level commitments

Contracts (Rights of Third Parties) Act 1999: Determines third-party rights under the contract, relevant for subcontractors or beneficiaries of marketing services

Competition Act 1998: Ensures fair competition and prevents anti-competitive practices in marketing services

Financial Services and Markets Act 2000: Regulates marketing of financial products and services, if applicable to the marketing scope

Gambling Act 2005: Governs marketing of gambling services and products, if applicable to the marketing scope

Employment Rights Act 1996: Protects employment rights, relevant for staff transfers or secondments in marketing service delivery

Online Safety Bill: Upcoming legislation affecting online content and digital services, including marketing activities

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Standard Uptime Sla

find out more

SLA Vendor

find out more

SLA Service Licence Agreement

find out more

SLA Security Services

find out more

SLA Purchasing

find out more

SLA Incident Response Time

find out more

SLA In Engineering

find out more

SLA Application

find out more

SLA Agreement

find out more

Service Request Sla

find out more

Service Level Agreement Pricing

find out more

Service Level Agreement In Itil

find out more

Service Availability Agreement

find out more

Response And Resolution Sla

find out more

SaaS Uptime Sla

find out more

Organisational Level Agreement

find out more

Marketing Service Level Agreement

find out more

Interdepartmental Sla

find out more

High Availability Sla

find out more

Business Level Agreement

find out more

SLA Consulting Services

An England and Wales-governed agreement defining performance standards and delivery terms for professional consulting services.

find out more

SLA In Software Engineering

An English law-governed agreement defining performance standards and service levels for software service delivery.

find out more

Contact Center Sla

A legally binding agreement under English and Welsh law defining service levels and performance metrics for contact center operations.

find out more

Customer Support Sla

A legally binding agreement under English and Welsh law defining service levels and support standards between a provider and their customers.

find out more

SLA In Sales

An English law-governed agreement setting performance standards and metrics for sales-related services between providers and customers.

find out more

Courier Service Level Agreement

A legal agreement under English and Welsh law defining the terms, conditions, and performance standards for courier and delivery services.

find out more

SLA For Software Development Project

An English law-governed agreement defining performance standards and service levels for software development projects.

find out more

SLA For Testing Projects

An England and Wales-governed SLA defining terms and metrics for software testing services.

find out more

SLA For Cleaning Services

A legally binding agreement under English and Welsh law defining the terms, conditions, and performance standards for professional cleaning services.

find out more

Marketing Agency Service Level Agreement

An English law agreement defining performance standards and deliverables for marketing agency services.

find out more

Service Level Agreement For IT Services

A legally binding agreement under English and Welsh law that defines IT service standards, performance metrics, and mutual obligations between service provider and client.

find out more

Supplier Service Level Agreement

A legal agreement under English and Welsh law that defines service levels, performance metrics, and remedies between a supplier and customer.

find out more

MSP Sla

A legal agreement under English and Welsh law defining service levels and standards between a managed service provider and client for IT services delivery.

find out more

Service Level Agreement Ict

An English law ICT Service Level Agreement defining service standards, performance metrics, and mutual obligations between ICT service providers and customers.

find out more

Service Level Agreement For Mobile Application

A legally binding agreement under English and Welsh law that defines performance metrics and service levels for mobile application services.

find out more

Infrastructure Sla

A legally binding agreement under English and Welsh law that defines performance standards and requirements for infrastructure services.

find out more

Training Service Level Agreement

A legal agreement under English and Welsh law that defines standards and obligations for training service delivery between providers and clients.

find out more

Security Service Level Agreement

A contract governed by English and Welsh law that defines performance standards and metrics for security services provision.

find out more

Data Warehouse Sla

An English law SLA governing data warehouse services, setting out performance metrics and service standards.

find out more

SLA Quality Assurance

A legally binding agreement under English and Welsh law defining quality assurance standards, metrics, and service levels between providers and clients.

find out more

SLA Data Analytics

An SLA governing data analytics services provision under English and Welsh law, defining service standards and compliance requirements.

find out more

Service Level Agreement For Security Services

An England and Wales-governed agreement establishing terms and performance standards for security services provision, aligned with UK security industry regulations.

find out more

Service Availability Sla

An English law agreement defining service availability levels, performance metrics, and remedies for service failures.

find out more

Service Level Agreement Cost

A legal agreement under English and Welsh law defining service standards, performance metrics, and associated costs between provider and customer.

find out more

Production Support Sla

An English law agreement defining service levels and performance metrics for production support services.

find out more

Delivery Service Level Agreement

A legally binding agreement under English and Welsh law that establishes performance metrics and standards for delivery services.

find out more

Service Level Agreement In Bpo

A legal agreement under English and Welsh law defining service levels and performance standards for outsourced business processes.

find out more

Sales Level Agreement

A legally binding agreement under English and Welsh law that establishes performance metrics and standards for sales-related services.

find out more

SLA For Tickets

An England and Wales-governed agreement defining service levels and standards for ticket management systems.

find out more

Hosting Service Level Agreement

A legally binding agreement under English and Welsh law that defines hosting service levels, performance metrics, and responsibilities between provider and customer.

find out more

SLA Distribution

An English law agreement establishing service levels and terms for distribution arrangements between providers and distributors.

find out more

Network Service Level Agreement

A legally binding agreement under English and Welsh law defining network service performance metrics and delivery standards.

find out more

User Level Agreement

A legally binding agreement under English and Welsh law that governs end-user access and usage rights for digital services.

find out more

SLA Digital Marketing

An England and Wales-governed agreement setting performance standards and deliverables for digital marketing services.

find out more

Help Desk Service Level Agreement

A legal agreement under English and Welsh law defining terms and performance metrics for help desk support services.

find out more

Service Level Agreement Website

A legally binding agreement under English and Welsh law defining website service standards, performance metrics, and obligations between provider and client.

find out more

Recruiting Service Level Agreement

A legal agreement under English and Welsh law defining recruitment service levels, KPIs, and terms between recruitment agencies and their clients.

find out more

Hr Service Level Agreement

A legally binding agreement under English and Welsh law that defines the terms and standards for HR service delivery between a provider and client.

find out more

Service Level Agreement Uptime

An English law agreement defining guaranteed service availability levels between provider and customer, including uptime metrics and compensation mechanisms.

find out more

Service Level Agreement Accounting

A legal agreement under English and Welsh law defining the standards and scope of accounting services between a provider and client.

find out more

Guaranteed Uptime Sla

A legally binding agreement under English and Welsh law that guarantees specific service availability levels and defines compensation for service interruptions.

find out more

Customer Based Service Level Agreement

A legally binding agreement under English and Welsh law defining service levels and performance metrics between service providers and customers.

find out more

SaaS Service Level Agreement

A legal agreement under English and Welsh law defining service levels, performance standards, and support commitments for SaaS offerings.

find out more

Minimum Service Level Agreement

A legal agreement under English and Welsh law defining minimum acceptable service standards and remedies for non-compliance.

find out more

Response Time Service Level Agreement

A legally binding agreement under English and Welsh law that defines and governs service response time commitments between provider and customer.

find out more

Logistics Service Level Agreement

A legally binding agreement under English and Welsh law defining logistics service levels, performance metrics, and operational procedures between a service provider and customer.

find out more

Cloud Service Level Agreement

A legal agreement under English and Welsh law defining service levels and performance metrics between cloud service providers and their customers.

find out more

Backup Service Level Agreement

A legal agreement under English and Welsh law defining terms and performance metrics for data backup services.

find out more

Data Center Service Level Agreement

A legally binding agreement under English and Welsh law that defines service levels and performance metrics for data center services.

find out more

Master Service Level Agreement

An England and Wales-governed agreement defining service delivery standards and performance metrics between service providers and customers.

find out more

Procurement Service Level Agreement

A legally binding agreement under English and Welsh law that establishes terms and performance metrics for procurement services between provider and client.

find out more

Service Level Agreement Reporting

An English law document establishing the framework for measuring and reporting service performance metrics between providers and recipients.

find out more

Database Service Level Agreement

A legal agreement under English and Welsh law defining service levels and terms for database services provision.

find out more

Operational Level Agreement

An internal service delivery agreement between departments, governed by English and Welsh law, defining operational responsibilities and performance metrics.

find out more

Internal Service Level Agreement

A formal agreement under English and Welsh law defining service standards and responsibilities between internal departments of an organization.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.