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Return Authorisation Form Template for England and Wales

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Key Requirements PROMPT example:

Return Authorisation Form

"I need a Return Authorisation Form for my online electronics retail business that includes specific handling instructions for lithium batteries and allows for a 30-day return window, compliant with UK regulations as we're based in Manchester."

Document background
The Return Authorisation Form is a essential document used in commercial transactions within England and Wales when customers need to return purchased items. This document serves multiple purposes: it provides formal authorization for the return, captures necessary details about the returned items, and ensures compliance with consumer protection legislation. The form typically includes customer information, product details, reason for return, and specific instructions for the return process. It helps businesses maintain accurate records of returns while providing customers with clear guidance and authorization for their return.
Suggested Sections

1. Customer Information: Fields for customer details including name, contact information, and order reference number

2. Product Details: Information about items being returned including product description, quantity, and SKU/product codes

3. Return Reason: Section for customer to specify reason for return with standardized options

4. Return Method: Instructions and options for how the return will be executed including shipping method

5. Authorization Declaration: Official authorization including return reference number and validity period

Optional Sections

1. Condition Assessment: Optional section for describing the condition of returned items, used for high-value or sensitive products

2. Special Handling Instructions: Additional instructions for fragile, hazardous, or specially regulated items

3. Refund Preferences: Customer's preferred refund method, used when multiple refund options are available

Suggested Schedules

1. Returns Policy Summary: Brief overview of key returns policy points relevant to this authorization

2. Packaging Guidelines: Detailed instructions for proper packaging of returns

3. Return Shipping Label: Pre-paid shipping label when provided by the company

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions















Clauses















Relevant Industries
Relevant Teams
Relevant Roles
Industries

Consumer Rights Act 2015: Primary legislation governing consumer rights including rules on quality of goods, consumer rights for returns and refunds, time limits for returns, and burden of proof requirements

Consumer Contracts Regulations 2013: Covers distance selling regulations, 14-day cooling off period for online purchases, and information requirements for consumer contracts

Sale of Goods Act 1979: Governs business-to-business transactions, including quality standards, fitness for purpose, and return conditions

GDPR and Data Protection Act 2018: Regulates personal data collection, processing, and retention requirements for customer information in return processes

Consumer Protection from Unfair Trading Regulations 2008: Ensures fair and transparent terms and clear communication of return policies to consumers

Equality Act 2010: Mandates non-discriminatory practices in returns handling and reasonable adjustments for disabled customers

Payment Services Regulations 2017: Governs the handling of refunds and payment processing in return transactions

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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