Document background
The Grievance Response Letter is a crucial document in Hong Kong's employment relations framework, used when responding to formal complaints or concerns raised by employees through the organization's grievance procedure. This document must be drafted in compliance with Hong Kong's Employment Ordinance and related legislation, including various anti-discrimination ordinances. The letter typically follows a formal investigation process and includes details of the investigation conducted, findings, decision reached, and any remedial actions proposed. The Grievance Response Letter serves multiple purposes: it provides a formal written response to the employee's concerns, documents the company's position and actions taken, and can serve as evidence in case of future disputes or legal proceedings. It's essential that the response is timely, comprehensive, and maintains a professional tone while addressing all points raised in the original grievance.
