tiktok³ÉÈË°æ

All Countries
Commercial
Managed Service Provider Agreement

Managed Service Provider Agreement Template for India

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Managed Service Provider Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Managed Service Provider Agreement

"Need a Managed Service Provider Agreement for my healthcare technology company in India, with strong emphasis on data protection and HIPAA-like compliance, to be implemented by March 2025."

Celebrated by
Collaborations with
Investors
Document background
The Managed Service Provider Agreement serves as a critical contract template for organizations in India seeking to outsource their IT operations and related services to specialized providers. This agreement is essential when a company wants to engage an MSP to manage and maintain their IT infrastructure, applications, security, or other technology-related services on an ongoing basis. The document comprehensively addresses service scope, performance standards, data protection requirements (particularly under Indian IT laws), and risk allocation between parties. It incorporates specific provisions required under Indian legislation, including the Information Technology Act, 2000, and related rules, while providing flexibility to accommodate various service models and business requirements. This template is particularly relevant in the current digital transformation landscape where organizations increasingly rely on external expertise for managing their technology infrastructure.
Suggested Sections

1. Parties: Identification and details of the service provider and client

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions and Interpretation: Definitions of key terms and interpretation rules

4. Scope of Services: Overview of managed services to be provided

5. Service Provider's Obligations: Key responsibilities and commitments of the MSP

6. Client's Obligations: Key responsibilities and commitments of the client

7. Service Levels: Service level requirements and performance metrics

8. Charges and Payment: Fee structure, payment terms, and invoicing procedures

9. Term and Termination: Duration of agreement and termination provisions

10. Data Protection and Security: Obligations regarding data handling and security measures

11. Confidentiality: Protection of confidential information

12. Intellectual Property Rights: Ownership and usage rights of IP

13. Liability and Indemnification: Limitation of liability and indemnification provisions

14. Force Majeure: Provisions for unforeseen circumstances

15. Dispute Resolution: Process for resolving disputes

16. General Provisions: Standard boilerplate clauses including notices, assignment, governing law

Optional Sections

1. Transition Services: Details of service transition from previous provider or client's internal team

2. Disaster Recovery: Specific disaster recovery and business continuity requirements

3. Personnel and Subcontracting: Rules regarding staff assignments and use of subcontractors

4. Audit Rights: Client's rights to audit service provider's operations

5. Insurance: Specific insurance requirements beyond standard coverage

6. Anti-Bribery and Corruption: Specific compliance requirements for anti-corruption laws

7. Export Control: Provisions for international data transfer and service delivery

8. Change Control: Process for managing changes to services or agreement terms

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of each service to be provided

2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements and key performance indicators

3. Schedule 3 - Charges: Detailed fee structure, rates, and pricing models

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Technical Requirements: Technical specifications and requirements

7. Schedule 7 - Approved Subcontractors: List of approved subcontractors if applicable

8. Schedule 8 - Exit Plan: Detailed procedures for service termination and transition

9. Appendix A - Contact Details: Key contacts and escalation matrix

10. Appendix B - Required Reports: List and templates of required service reports

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




















































Clauses





































Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

Manufacturing

Retail

Telecommunications

Education

Professional Services

E-commerce

Insurance

Public Sector

Energy and Utilities

Relevant Teams

Legal

Information Technology

Procurement

Operations

Finance

Risk & Compliance

Information Security

Vendor Management

Project Management

Service Delivery

Relevant Roles

Chief Information Officer

IT Director

Procurement Manager

Legal Counsel

Contract Manager

Information Security Officer

Technology Operations Manager

Vendor Management Officer

Risk & Compliance Manager

Service Delivery Manager

Chief Technology Officer

Chief Financial Officer

Operations Director

Project Manager

Business Relationship Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Management Services Organization Agreement

An Indian law-governed agreement establishing terms for management services provision between a specialized service organization and client, including service scope, standards, and compliance requirements.

find out more

Management And Administrative Services Agreement

An Indian law-governed agreement establishing terms for management and administrative services provision between service provider and client.

find out more

Managed Services Master Service Agreement

An Indian law-governed master agreement establishing terms and conditions for managed services delivery between service provider and customer.

find out more

Managed Print Services Contract

An Indian law-governed contract for the provision and management of comprehensive print services, including equipment, maintenance, and support.

find out more

Managed Network Services Agreement

An Indian law-governed agreement for managed network services provision, outlining service delivery, maintenance, and compliance requirements.

find out more

Managed Hosting Agreement

An Indian law-governed agreement establishing terms for managed hosting services, including infrastructure maintenance, technical support, and compliance with Indian IT regulations.

find out more

Managed Service Provider Agreement

An Indian law-governed agreement outlining terms for managed IT and operational services delivery between an MSP and client organization.

find out more

Cloud Managed Services Agreement

An Indian law-governed agreement for cloud-based services and their management, incorporating local IT and data protection requirements.

find out more

Business Management Consulting Agreement

An Indian law-governed agreement establishing terms and conditions between business consultants and clients for professional consulting services.

find out more

Facilities Management Agreement

An Indian law-governed agreement between a facility owner and management service provider, outlining facility management services, standards, and obligations.

find out more

Management Fee Agreement

An Indian law-governed agreement establishing terms for management services provision and associated fees between two entities.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.