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The Software License And Maintenance Agreement is essential for organizations deploying software solutions in India, providing a legally robust framework for software licensing and ongoing support services. This document is typically used when a business needs to license software for its operations while ensuring continued maintenance and support from the provider. It addresses key aspects required under Indian law, including licensing terms, maintenance obligations, service levels, data protection, and dispute resolution. The agreement is structured to comply with Indian IT laws and regulations while protecting both parties' interests in the software licensing relationship. It's particularly important for ensuring clarity on intellectual property rights, service delivery standards, and compliance with local regulatory requirements, making it a crucial document for any significant software deployment in India.

1. Parties: Identifies and provides details of the contracting parties - the licensor (software provider) and licensee (customer)

2. Background: Describes the context of the agreement, including the software product and the parties' intentions

3. Definitions: Defines key terms used throughout the agreement for clarity and consistency

4. Grant of License: Specifies the type, scope, and terms of the software license being granted

5. License Restrictions: Details limitations and prohibited uses of the software

6. Maintenance Services: Describes the maintenance and support services to be provided

7. Service Levels: Specifies the performance standards and response times for maintenance services

8. Fees and Payment Terms: Details the license fees, maintenance fees, payment schedule, and payment terms

9. Intellectual Property Rights: Establishes ownership of IP and protects the licensor's rights in the software

10. Confidentiality: Protects confidential information exchanged between the parties

11. Warranties and Representations: States the warranties provided for the software and services

12. Limitation of Liability: Limits the parties' liability under the agreement

13. Term and Termination: Specifies the duration of the agreement and termination rights

14. Post-Termination Obligations: Outlines obligations that survive after agreement termination

15. Governing Law and Jurisdiction: Specifies that Indian law governs and establishes jurisdiction for disputes

16. General Provisions: Includes standard boilerplate clauses like notices, assignment, and severability