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Recruitment Process Outsourcing Contract
"I need a Recruitment Process Outsourcing Contract for my technology company in Malaysia, covering recruitment services for 200+ IT positions across Kuala Lumpur and Penang, with service commencement from March 2025."
1. Parties: Identification of the Client and the RPO Service Provider, including registered addresses and company details
2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of the RPO arrangement
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Comprehensive description of recruitment services to be provided, including geographical coverage and types of positions
5. Service Provider's Obligations: Detailed responsibilities of the RPO provider, including recruitment processes, reporting, and compliance requirements
6. Client's Obligations: Client's responsibilities, including provision of information, access to systems, and approval processes
7. Data Protection and Privacy: Compliance with PDPA 2010 and data handling requirements
8. Confidentiality: Protection of confidential information of both parties and candidates
9. Fees and Payment Terms: Detailed fee structure, payment schedule, and invoicing requirements
10. Service Levels: Performance metrics, KPIs, and measurement criteria
11. Term and Termination: Contract duration, renewal terms, and termination provisions
12. Warranties and Representations: Standard warranties from both parties regarding capacity and service delivery
13. Liability and Indemnification: Risk allocation between parties and indemnification obligations
14. Force Majeure: Provisions for unforeseen circumstances affecting contract performance
15. Dispute Resolution: Process for resolving disputes under Malaysian law
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Technology and Systems Integration: Required when the RPO provider will integrate with or provide specific recruitment technology platforms
2. International Recruitment: Include when services involve cross-border recruitment and immigration assistance
3. Transition Services: Needed when transitioning from existing recruitment processes or previous service providers
4. Dedicated Team Provisions: Include when specific staff members will be dedicated to the client
5. Industry-Specific Compliance: Required for regulated industries with specific recruitment requirements
6. Employer Branding: Include when RPO provider will manage or contribute to client's employer branding
7. Training and Knowledge Transfer: Required when RPO provider will provide training to client's staff
1. Schedule 1 - Service Description: Detailed breakdown of all recruitment services and processes
2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed pricing structure, including placement fees, retained fees, and additional services
4. Schedule 4 - Data Processing Agreement: Detailed data protection and processing requirements under PDPA
5. Schedule 5 - Approved Recruitment Sources: List of approved job boards, recruitment channels, and advertising platforms
6. Schedule 6 - Report Templates: Standard formats for regular reporting and performance metrics
7. Schedule 7 - Escalation Matrix: Contact details and escalation procedures for various issues
8. Appendix A - Standard Operating Procedures: Detailed recruitment processes and workflows
9. Appendix B - Technology Specifications: Technical requirements and integration specifications if applicable
Authors
Technology
Manufacturing
Financial Services
Healthcare
Retail
Telecommunications
Professional Services
Education
Construction
Energy
Logistics
Hospitality
Banking
Insurance
E-commerce
Human Resources
Legal
Procurement
Finance
Operations
Talent Acquisition
Compliance
Risk Management
Senior Management
Vendor Management
Human Resources Director
Head of Talent Acquisition
Chief Human Resources Officer
Recruitment Manager
HR Operations Manager
Procurement Manager
Legal Counsel
Chief Financial Officer
HR Business Partner
Talent Acquisition Specialist
Chief Executive Officer
Operations Director
Contract Manager
Vendor Management Specialist
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