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Service Level Agreement Graphic Design Template for Malaysia

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Key Requirements PROMPT example:

Service Level Agreement Graphic Design

"I need a Service Level Agreement Graphic Design for my marketing agency to engage a freelance designer in Malaysia, with provisions for remote work and digital delivery, starting March 2025."

Document background
This Service Level Agreement Graphic Design is essential for businesses engaging professional graphic design services in Malaysia. It provides a structured framework for managing design projects, ensuring clear expectations and deliverables between service providers and clients. The document is particularly relevant in today's digital economy where professional design services are increasingly critical for business success. It incorporates Malaysian legal requirements, including provisions from the Contracts Act 1950, Copyright Act 1987, and Consumer Protection Act 1999, while addressing modern business needs such as digital delivery and online collaboration. The agreement is designed to protect both service providers and clients by clearly defining service standards, revision processes, intellectual property rights, and dispute resolution mechanisms.
Suggested Sections

1. Parties: Identification of the service provider (graphic designer/agency) and the client with full legal names and addresses

2. Background: Context of the agreement and brief overview of the services to be provided

3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement

4. Scope of Services: Comprehensive description of graphic design services covered under the agreement

5. Service Levels: Specific performance metrics, response times, and quality standards for deliverables

6. Project Process: Workflow, approval processes, and delivery procedures

7. Client Obligations: Client responsibilities including providing materials, feedback, and approvals

8. Fees and Payment: Pricing structure, payment terms, and invoicing procedures

9. Intellectual Property Rights: Ownership and usage rights of created materials, including transfer of rights

10. Confidentiality: Protection of confidential information and trade secrets

11. Term and Termination: Duration of agreement, renewal terms, and termination conditions

12. General Provisions: Standard legal clauses including governing law, notices, and dispute resolution

Optional Sections

1. Service Credits: Credit system for service level failures, used in larger or more complex agreements

2. Disaster Recovery: Procedures for backing up and recovering design files, relevant for long-term or critical projects

3. Third-Party Materials: Handling of licensed materials, stock images, or third-party resources

4. International Usage: Additional terms for international use of designed materials, if applicable

5. White-Label Services: Terms for when designs are being created for resale or client's customers

6. Data Protection: Specific data handling terms when personal data processing is involved

7. Change Management: Procedures for handling scope changes and additional requirements

Suggested Schedules

1. Schedule 1: Service Specifications: Detailed specifications of each type of graphic design service covered

2. Schedule 2: Service Level Metrics: Specific performance targets, response times, and quality criteria

3. Schedule 3: Fee Schedule: Detailed pricing for different service types and additional charges

4. Schedule 4: Approved Software and Tools: List of design software and tools to be used in service delivery

5. Schedule 5: Brand Guidelines: Client's brand guidelines and requirements

6. Appendix A: Sample Approval Form: Template for design approval documentation

7. Appendix B: Change Request Form: Template for requesting and documenting changes to agreed designs

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions




























Clauses































Relevant Industries

Advertising and Marketing

Creative Industries

Media and Entertainment

Retail

E-commerce

Publishing

Technology

Professional Services

Education

Real Estate

Fashion and Luxury

Financial Services

Hospitality

Consumer Goods

Relevant Teams

Legal

Procurement

Marketing

Creative Services

Brand Management

Operations

Project Management

Digital

Communications

Design Studio

Content Creation

Business Development

Relevant Roles

Graphic Designer

Creative Director

Art Director

Marketing Manager

Brand Manager

Procurement Manager

Legal Counsel

Contract Manager

Project Manager

Operations Manager

Business Development Manager

Communications Manager

Digital Marketing Manager

Content Manager

Design Team Lead

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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