This Cloud Framework Agreement is designed for use in the Nigerian market where organizations are increasingly adopting cloud services while needing to comply with local regulations. It serves as a master agreement between cloud service providers and their customers, establishing the fundamental terms and conditions for cloud service delivery while ensuring compliance with Nigerian laws including the NDPR 2019, Cybercrimes Act 2015, and NITDA Act 2007. The document provides flexibility to add specific services through service orders while maintaining a consistent legal and operational framework. It includes essential provisions for data protection, security measures, service levels, and commercial terms, making it suitable for both public and private sector deployments. The agreement addresses unique Nigerian requirements such as data sovereignty, local content requirements, and specific regulatory obligations, while following international best practices for cloud service contracts.
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1. Parties: Identification of the cloud service provider and customer, including registered addresses and company details
2. Background: Context of the agreement, relationship between parties, and general purpose of the framework agreement
3. Definitions: Detailed definitions of technical terms, service-related concepts, and contract terminology
4. Scope of Agreement: Framework structure, ordering process, and relationship with service orders
5. Service Provision: General terms of service delivery, service levels, and quality standards
6. Data Protection and Security: Compliance with NDPR, security measures, data handling, and privacy requirements
7. Customer Obligations: Responsibilities of the customer, including acceptable use policies and cooperation requirements
8. Provider Obligations: Core responsibilities of the provider, including service delivery and support
9. Intellectual Property Rights: Ownership and usage rights of software, data, and other IP
10. Charges and Payment: Pricing structure, payment terms, and invoicing procedures
11. Term and Termination: Duration, renewal, termination rights, and exit management
12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions
13. Confidentiality: Protection of confidential information and trade secrets
14. Force Majeure: Handling of events beyond reasonable control
15. Governing Law and Dispute Resolution: Nigerian law application and dispute resolution procedures
1. Regulatory Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)
2. Business Continuity: Detailed business continuity and disaster recovery provisions for critical services
3. Third Party Rights: Rights of third parties under the agreement, particularly relevant for multi-tenant services
4. Insurance: Specific insurance requirements beyond standard coverage
5. Anti-Bribery and Corruption: Enhanced anti-corruption provisions for government or high-risk contracts
6. Environmental, Social and Governance: ESG commitments and reporting requirements for sustainability-focused organizations
7. Local Content Requirements: Specific provisions addressing Nigerian local content requirements if applicable
1. Service Description: Detailed description of cloud services, features, and technical specifications
2. Service Level Agreement: Specific service levels, measurement methods, and remedies
3. Pricing and Commercial Terms: Detailed pricing models, rates, and commercial terms
4. Data Processing Agreement: Detailed terms for personal data processing in compliance with NDPR
5. Security Requirements: Specific security standards, protocols, and compliance requirements
6. Support Services: Description of support levels, processes, and escalation procedures
7. Business Continuity Plan: Detailed business continuity and disaster recovery procedures
8. Exit Plan: Transition and exit management procedures
9. Acceptable Use Policy: Detailed terms of service usage and restrictions
10. Form of Service Order: Template for individual service orders under the framework
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