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1. Compliance with Anti-Corruption Laws: Required when services involve government entities or high-risk jurisdictions

2. Insurance: Detailed insurance requirements, recommended for high-risk or high-value services

3. Security Requirements: Needed when services involve sensitive data or systems access

4. Business Continuity and Disaster Recovery: Required for critical services or long-term engagements

5. Environmental and Social Responsibility: Important for services with environmental impact or public visibility

6. Import/Export Controls: Necessary when services involve cross-border technology transfer

7. Personnel and Subcontracting: Required when service delivery involves key personnel or subcontractors

8. Transition Services: Important for complex services requiring handover periods

1. Schedule 1 - Service Descriptions: Detailed description of available services and delivery parameters

2. Schedule 2 - Service Levels and KPIs: Performance metrics, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment Terms: Detailed fee structure, rates, and payment procedures

4. Schedule 4 - Data Processing Agreement: Detailed data protection and privacy requirements

5. Schedule 5 - Security Requirements: Information security standards and procedures

6. Schedule 6 - Form of Service Order: Template for ordering specific services under the agreement

7. Schedule 7 - Governance and Reporting: Management structure and reporting requirements

8. Schedule 8 - Business Continuity Plan: Disaster recovery and service continuity procedures

9. Appendix A - Approved Subcontractors: List of pre-approved subcontractors and their roles

10. Appendix B - Technical Requirements: Technical specifications and standards for service delivery