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Merchant Agreement
"I need a Merchant Agreement for my new Nigerian e-commerce platform launching in March 2025, which will process both card payments and mobile money transactions, with an expected monthly transaction volume of 50,000 transactions."
1. Parties: Identification of the merchant and the service provider/acquirer with full legal details
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Detailed definitions of technical terms, industry-specific terminology, and key concepts used in the agreement
4. Scope of Services: Detailed description of services to be provided and obligations of both parties
5. Merchant Obligations: Specific duties and responsibilities of the merchant including compliance requirements
6. Service Provider Obligations: Specific duties and responsibilities of the service provider/acquirer
7. Fees and Payment Terms: Fee structure, payment processing terms, settlement periods, and related financial terms
8. Security Requirements: Security protocols, PCI DSS compliance, data protection measures
9. Representations and Warranties: Standard and specific warranties from both parties
10. Compliance with Laws: Obligations regarding regulatory compliance, including AML, KYC, and consumer protection
11. Confidentiality: Protection of confidential information and trade secrets
12. Liability and Indemnification: Risk allocation, limitation of liability, and indemnification provisions
13. Term and Termination: Duration of agreement, renewal terms, and termination rights
14. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
15. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment
1. Equipment Provision: Terms regarding POS or other equipment provided to merchant, including maintenance and replacement
2. Integration Services: Technical requirements for integration with payment systems or platforms
3. International Transactions: Additional terms for handling international payments and currency conversion
4. Physical Premises Requirements: Specific requirements for brick-and-mortar locations
5. Marketing and Branding: Terms regarding use of brands, logos, and marketing materials
6. Training Services: Provisions for training merchant staff on systems and procedures
7. Business Continuity: Requirements for disaster recovery and business continuity planning
8. Insurance Requirements: Specific insurance coverage requirements for the merchant
1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees, charges, and commission structures
2. Schedule 2 - Service Level Agreement: Performance metrics, response times, and service quality standards
3. Schedule 3 - Technical Specifications: Technical requirements, integration specifications, and system requirements
4. Schedule 4 - Security Protocols: Detailed security requirements and procedures
5. Schedule 5 - Approved Products/Services: List of products/services approved for sale under the agreement
6. Schedule 6 - Settlement Procedures: Detailed procedures for payment settlement and reconciliation
7. Appendix A - Required Forms: Standard forms and documents required for merchant operations
8. Appendix B - Compliance Checklist: Checklist of regulatory and operational compliance requirements
Authors
Retail
E-commerce
Hospitality
Food and Beverage
Healthcare
Transportation
Professional Services
Entertainment
Education
Travel and Tourism
Telecommunications
Financial Services
Legal
Finance
Operations
Compliance
Risk Management
Treasury
Commercial
Business Development
Merchant Services
Payment Operations
Retail Operations
Chief Financial Officer
Commercial Director
Head of Payments
Legal Counsel
Compliance Officer
Operations Manager
Finance Manager
Business Development Manager
Risk Manager
Merchant Services Manager
Payment Operations Manager
Store Manager
E-commerce Manager
Retail Operations Director
Treasury Manager
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