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1. Parties: Identification of the seller (e-commerce provider) and buyer (customer), including complete business/personal details and contact information
2. Background: Context of the agreement, nature of the online business, and general purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement, including technical and e-commerce specific terminology
4. Scope of Services: Description of the online purchase process, products/services offered, and ordering mechanism
5. Price and Payment Terms: Pricing structure, payment methods, currency, taxes, and payment processing details
6. Order Process: Step-by-step process of placing and confirming orders, including order modification and cancellation policies
7. Delivery Terms: Shipping methods, delivery timeframes, costs, and responsibilities for delivery
8. Returns and Refunds: Policy and procedures for returns, refunds, and product exchanges
9. User Accounts: Requirements and terms for creating and maintaining user accounts
10. Privacy and Data Protection: Compliance with NDPR and handling of customer personal data
11. Warranties: Product quality guarantees and service level commitments
12. Limitation of Liability: Extent and limitations of seller's liability
13. Termination: Conditions and process for terminating the agreement
14. Governing Law: Specification of Nigerian law as governing law and jurisdiction
15. General Provisions: Standard boilerplate clauses including force majeure, severability, and entire agreement
1. Intellectual Property Rights: Required when dealing with digital products or content-based services
2. Technical Requirements: Include when specific hardware/software requirements exist for accessing the service
3. Marketplace Provisions: Required when platform hosts multiple sellers
4. Subscription Terms: Include for recurring purchase arrangements
5. Age Restrictions: Required when products/services are age-restricted
6. Digital Content: Include when selling digital products or content
7. International Shipping: Required when offering cross-border sales
8. Product Specifications: Include for technical or complex products
1. Schedule 1 - Product Categories and Pricing: Detailed list of product categories and their pricing structure
2. Schedule 2 - Delivery Zones and Charges: Breakdown of delivery zones and associated shipping costs
3. Schedule 3 - Returns Procedure: Detailed procedure for product returns and refunds
4. Schedule 4 - Service Level Standards: Specific metrics for order processing and delivery times
5. Appendix A - Privacy Policy: Detailed privacy policy compliant with NDPR
6. Appendix B - Acceptable Use Policy: Guidelines for appropriate use of the online platform
7. Appendix C - Product Care Instructions: General guidelines for product maintenance and care
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