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Customer Supplier Agreement

Customer Supplier Agreement Template for Netherlands

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Key Requirements PROMPT example:

Customer Supplier Agreement

"I need a Customer Supplier Agreement under Dutch law for a software development company providing cloud-based services to enterprise customers, with particular emphasis on data protection and service level commitments."

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Document background
The Customer Supplier Agreement serves as a fundamental legal instrument for establishing and managing commercial relationships in the Netherlands. This document is essential when a business or individual (customer) seeks to formalize an arrangement with a supplier for the regular provision of goods or services. It is particularly relevant in scenarios requiring clear definition of delivery terms, quality standards, and ongoing obligations. The agreement must comply with Dutch civil law (Burgerlijk Wetboek) and relevant EU regulations, making it suitable for both domestic and EU-wide commercial transactions. It typically includes comprehensive provisions for supply terms, payment conditions, performance metrics, liability limitations, and dispute resolution mechanisms. The document's structure allows for customization through optional clauses and schedules to accommodate specific business needs while maintaining legal compliance.
Suggested Sections

1. Parties: Identification and details of the customer and supplier, including registered addresses and company registration numbers

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Supply of Goods/Services: Core obligations regarding the provision of goods/services, including quantity, quality, and delivery terms

5. Price and Payment: Pricing structure, payment terms, invoicing procedures, and VAT considerations

6. Duration and Termination: Contract term, renewal provisions, and termination rights

7. Supplier Obligations: Key responsibilities and commitments of the supplier

8. Customer Obligations: Key responsibilities and commitments of the customer

9. Quality and Performance Standards: Required quality levels, KPIs, and performance monitoring

10. Warranties and Representations: Standard warranties regarding goods/services and capacity to contract

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

12. Confidentiality: Protection of confidential information and trade secrets

13. Data Protection: GDPR compliance and data processing obligations

14. Force Majeure: Events excusing performance and related procedures

15. Governing Law and Jurisdiction: Confirmation of Dutch law application and jurisdiction for disputes

16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Intellectual Property Rights: Include when the supply involves software, creative works, or technology transfer

2. Change Control: Include for complex or long-term supplies requiring formal change management

3. Service Credits: Include when specific performance levels are critical and require financial consequences

4. Business Continuity: Include for critical supplies requiring disaster recovery planning

5. Staff and Key Personnel: Include when specific supplier personnel are crucial to service delivery

6. Exit and Migration: Include for complex services requiring transition planning

7. Compliance with Laws: Include detailed compliance obligations for regulated industries

8. Environmental Requirements: Include for supplies with significant environmental impact

9. Security Requirements: Include for supplies involving IT systems or sensitive information

10. Import/Export Controls: Include for international supply arrangements

Suggested Schedules

1. Schedule 1 - Goods/Services Description: Detailed specifications of goods/services to be supplied

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics and measurement methods

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Change Control Procedure: Detailed process for managing changes to the agreement

6. Schedule 6 - Key Personnel: Details of important supplier staff members and roles

7. Appendix A - Technical Specifications: Technical requirements and standards for goods/services

8. Appendix B - Security Requirements: Detailed security protocols and requirements

9. Appendix C - Form of Purchase Order: Standard format for ordering goods/services

10. Appendix D - Acceptance Testing Procedures: Procedures for accepting deliverables

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions













































Clauses















































Relevant Industries

Manufacturing

Technology

Retail

Professional Services

Healthcare

Financial Services

Construction

Telecommunications

Energy

Transport and Logistics

Food and Beverage

Software and IT

Industrial Supplies

Consumer Goods

Electronics

Relevant Teams

Legal

Procurement

Finance

Operations

Supply Chain

Commercial

Risk and Compliance

Vendor Management

Contract Management

Business Development

Relevant Roles

Procurement Manager

Commercial Director

Legal Counsel

Contract Manager

Supply Chain Manager

Operations Director

Chief Financial Officer

Purchasing Officer

Vendor Manager

Business Development Manager

Commercial Lawyer

Risk Manager

Compliance Officer

Category Manager

General Counsel

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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