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1. Change Management: Procedures for requesting and implementing changes to services or service levels - include if services are likely to evolve

2. Disaster Recovery: Disaster recovery and business continuity procedures - include for critical services

3. Security Requirements: Specific security measures and compliance requirements - include for services involving sensitive data or systems

4. Audit Rights: Customer's rights to audit service provider's performance and compliance - include for regulated industries

5. Personnel Requirements: Specific requirements for service provider's personnel - include if service quality depends on specific qualifications

6. Exit Management: Procedures for service transition at contract end - include for complex services with transition requirements

7. Intellectual Property Rights: Specific IP provisions - include if services involve creation or use of intellectual property

8. Insurance Requirements: Specific insurance coverage requirements - include for high-risk services

1. Schedule 1 - Service Definitions: Detailed technical specifications of the services

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and targets for each service level

3. Schedule 3 - Charging Structure: Detailed breakdown of fees, charges, and calculation methods

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Service Credits Calculation: Detailed methods for calculating service credits and examples

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Technical Requirements: Customer's technical requirements and specifications

8. Appendix A - Incident Management Procedures: Detailed procedures for handling and resolving service incidents

9. Appendix B - Report Templates: Templates for regular service level reporting