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1. Change Control: Include when formal change management process is required for high-value or complex services

2. Personnel Transfer: Include when outsourcing involves transfer of employees

3. Intellectual Property Rights: Include when services involve creation or licensing of intellectual property

4. Business Continuity: Include for critical services requiring disaster recovery planning

5. Security Requirements: Include when services involve access to sensitive systems or information

6. Compliance with Laws: Include detailed section when operating in regulated industries

7. Anti-Bribery and Corruption: Include for international arrangements or high-risk jurisdictions

8. Parent Company Guarantee: Include when seeking additional financial security

9. Step-In Rights: Include for critical services where customer may need to take control

1. Schedule 1 - Services Description: Detailed specification of services to be provided

2. Schedule 2 - Service Levels: Detailed service level requirements and measurement criteria

3. Schedule 3 - Charges: Detailed pricing, payment structure and calculations

4. Schedule 4 - Customer Dependencies: Detailed customer obligations and requirements

5. Schedule 5 - Governance: Detailed governance structure, roles and responsibilities

6. Schedule 6 - Key Personnel: Details of key personnel and their roles

7. Schedule 7 - Security Requirements: Detailed security policies and requirements

8. Schedule 8 - Exit Plan: Detailed transition out requirements and procedures

9. Appendix A - Form of Change Request: Template for requesting and documenting changes

10. Appendix B - Reports: Templates and requirements for regular reporting