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SaaS End User License Agreement

SaaS End User License Agreement Template for New Zealand

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Key Requirements PROMPT example:

SaaS End User License Agreement

"I need a SaaS End User License Agreement for my new fitness tracking application launching in March 2025, which will offer free and premium subscription tiers to individual consumers in New Zealand, with specific focus on user data privacy and subscription management."

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Document background
This SaaS End User License Agreement template is designed for software service providers operating under New Zealand jurisdiction who need to establish legally binding terms with their users. The document is essential for any organization providing software as a service, incorporating specific requirements of New Zealand law including the Contract and Commercial Law Act 2017, Privacy Act 2020, and Fair Trading Act 1986. It should be used when launching a new SaaS product, updating terms for existing services, or adapting international services for the New Zealand market. The agreement covers critical aspects including service access rights, usage terms, data protection, privacy compliance, payment terms, and service level commitments, while incorporating necessary consumer protection provisions required under New Zealand law.
Suggested Sections

1. Parties: Identification of the SaaS provider and the end user/customer

2. Background: Context of the agreement and brief description of the SaaS service

3. Definitions: Definitions of key terms used throughout the agreement

4. License Grant: Scope of the license, permitted uses, and restrictions

5. Service Access and Availability: Terms regarding service access, availability commitments, and maintenance

6. User Obligations: Customer responsibilities, acceptable use policy, and account management

7. Fees and Payment: Pricing, payment terms, billing cycles, and payment methods

8. Data Protection and Privacy: Data handling, privacy compliance, and security measures

9. Intellectual Property Rights: IP ownership, protection, and related warranties

10. Confidentiality: Protection of confidential information and trade secrets

11. Term and Termination: Agreement duration, renewal terms, and termination conditions

12. Limitation of Liability: Liability caps and exclusions compliant with NZ law

13. Warranties and Disclaimers: Service warranties and statutory compliance statements

14. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment

Optional Sections

1. Service Level Agreement: Detailed service performance metrics and remedies, used for enterprise or premium services

2. Professional Services: Terms for additional implementation, training, or consulting services

3. Third-Party Integrations: Terms governing integration with third-party services or applications

4. Disaster Recovery: Detailed disaster recovery and business continuity provisions for enterprise clients

5. Export Controls: International trade compliance for global services

6. Insurance: Insurance requirements, typically for enterprise or high-risk services

7. Audit Rights: Provider's right to audit customer compliance, usually for enterprise agreements

Suggested Schedules

1. Service Description: Detailed description of the SaaS service features and functionality

2. Service Level Metrics: Specific performance metrics, uptime guarantees, and support levels

3. Fee Schedule: Detailed pricing tiers, subscription plans, and additional charges

4. Security Standards: Technical and organizational security measures

5. Acceptable Use Policy: Detailed rules and restrictions for service usage

6. Data Processing Terms: Detailed data handling procedures and privacy compliance measures

7. Support Services: Description of support levels, response times, and escalation procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions






















































Clauses

















































Relevant Industries

Technology

Financial Services

Healthcare

Education

Professional Services

Retail

Manufacturing

Government

Non-profit

Media and Entertainment

Telecommunications

Insurance

Relevant Teams

Legal

Information Technology

Product Development

Compliance

Sales

Operations

Information Security

Customer Success

Risk Management

Commercial Operations

Relevant Roles

Chief Technology Officer

Legal Counsel

Privacy Officer

Product Manager

Software Development Manager

Compliance Manager

IT Director

Commercial Manager

Risk Manager

Operations Director

Sales Director

Contract Administrator

Business Development Manager

Information Security Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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