Long Term Service Contracts are essential for businesses requiring sustained service delivery over extended periods. This document type is specifically designed for Singapore's legal environment and provides a robust framework for managing ongoing service relationships. As a Long Term Service Contract, it addresses key aspects such as service scope, performance metrics, pricing mechanisms, and risk allocation, while ensuring compliance with Singapore's regulatory requirements. It's particularly useful for businesses seeking to establish stable, long-term service partnerships with clear accountability and performance standards.
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1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Renewal: Duration of agreement and renewal provisions
6. Payment Terms: Fees, payment schedule, and invoicing requirements
7. Service Levels: Performance standards and metrics
8. Termination: Conditions and process for contract termination
1. Data Protection: PDPA compliance provisions when personal data is processed as part of the services
2. Intellectual Property: IP ownership and licensing terms when IP is created or used in service delivery
3. Non-Compete: Competitive restrictions when protecting market position is crucial
4. Force Majeure: Provisions for unforeseeable circumstances affecting service delivery
1. Service Description Schedule: Detailed specification of services to be provided
2. Service Level Agreement: Detailed performance metrics, measurement methods, and remedies
3. Fee Schedule: Detailed pricing structure, payment terms, and rate cards
4. Key Personnel Schedule: List of key staff members, their roles, and responsibilities
5. Data Processing Agreement: Detailed PDPA compliance requirements and procedures where applicable
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