The Operating and Maintenance Agreement serves as a crucial legal instrument in Singapore's facility management landscape, establishing clear parameters for maintenance and operational services. This document is essential when engaging professional service providers for ongoing facility maintenance, equipment operation, or building management services. It incorporates Singapore's stringent regulatory requirements, including BCA guidelines, workplace safety standards, and environmental regulations. The agreement typically covers comprehensive service specifications, performance standards, liability provisions, and risk allocation, making it particularly relevant for complex facilities requiring professional management and maintenance services.
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1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance and operational services to be provided
5. Performance Standards: Required service levels and quality metrics
6. Term and Termination: Duration of agreement and termination provisions
7. Payment Terms: Fees, payment schedule, and related conditions
8. Health and Safety: Safety requirements and procedures
9. Insurance and Liability: Required insurance coverage and liability provisions
1. Emergency Response: Procedures for emergency situations - include for critical facilities or high-risk operations
2. Environmental Management: Environmental compliance and reporting requirements - include when operations have significant environmental impact
3. Staff Requirements: Specific staffing levels and qualifications - include for complex operations requiring specialized personnel
4. Technology Requirements: Specific technology or software requirements - include when operations involve significant technological components
1. Service Level Agreement: Detailed performance metrics and standards
2. Equipment Schedule: List of equipment covered under the agreement
3. Maintenance Schedule: Detailed maintenance tasks and frequencies
4. Price Schedule: Detailed breakdown of fees and charges
5. Key Personnel: List of key staff and their responsibilities
6. Site Plans: Relevant facility layouts and access points
7. Emergency Procedures: Detailed emergency response protocols
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