The Recruiting SLA is essential for organizations seeking to formalize their relationship with recruitment service providers in the United States. This document is typically implemented when a company engages external recruitment services on an ongoing basis and needs to establish clear performance metrics, service standards, and accountability measures. The agreement incorporates U.S. federal and state employment laws, EEOC guidelines, and industry best practices while defining key performance indicators, reporting requirements, and service delivery standards. It's particularly valuable for companies with regular hiring needs, ensuring consistent quality in recruitment services while maintaining compliance with relevant regulations.
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1. Parties: Identification of the recruitment service provider and the client company
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Key terms used throughout the agreement including technical recruitment terms and performance metrics
4. Scope of Services: Detailed description of recruitment services to be provided
5. Service Levels: Specific performance metrics, targets, and measurement criteria
6. Client Obligations: Responsibilities and commitments of the client company
7. Provider Obligations: Responsibilities and commitments of the recruitment service provider
8. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
9. Compliance and Reporting: Reporting requirements, documentation standards, and compliance obligations
10. Confidentiality: Protection of confidential information and data security requirements
11. Term and Termination: Duration of agreement and conditions for termination
12. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. International Recruitment: Include when services involve cross-border recruitment activities
2. Executive Search Services: Include for agreements covering executive-level recruitment
3. Volume Hiring Provisions: Include for bulk recruitment campaigns or high-volume hiring needs
4. Assessment Services: Include when provider offers candidate assessment or testing services
5. Background Screening: Include when provider handles background checks and verification
6. Onboarding Support: Include when provider assists with candidate onboarding processes
7. Diversity and Inclusion: Include specific D&I targets and reporting requirements
8. Remote Hiring Procedures: Include for virtual recruitment processes and remote hiring
1. Schedule A - Service Level Metrics: Detailed KPIs, measurement methods, and performance targets
2. Schedule B - Fee Structure: Detailed breakdown of fees, charges, and payment calculations
3. Schedule C - Required Reports: Templates and specifications for regular reporting requirements
4. Schedule D - Communication Protocol: Process flows and contact points for regular communication
5. Appendix 1 - Compliance Checklist: Checklist of regulatory requirements and compliance standards
6. Appendix 2 - Interview Guidelines: Standard procedures for conducting interviews and assessments
7. Appendix 3 - Technology Requirements: Technical specifications for recruitment systems and tools
8. Appendix 4 - Service Credits: Calculation and application of service credits for performance failures
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