Saas Master Service Agreement

Saas Master Service Agreement Template for United States

Create a bespoke document in minutes, or upload and review your own.

4.6 / 5

4.8 / 5

Let's create your Saas Master Service Agreement

1. Select your governing law and document type:

2. Enter your key requirements:

3. Create your document to edit, review or download

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

"I need a SaaS Master Service Agreement for a healthcare technology platform launching in March 2025, which must include HIPAA compliance provisions and specific data breach notification procedures for handling sensitive patient data."

Document background

The SaaS Master Service Agreement serves as the foundational contract between a software provider and customer for the delivery of cloud-based software services. This agreement is designed for use in the United States market and incorporates relevant federal and state law requirements. It should be used when establishing a long-term SaaS relationship where the provider will deliver one or more software services to the customer over time. The agreement covers critical aspects including service levels, data protection, security measures, intellectual property rights, warranties, and liability allocation. It's structured to allow addition of specific services through schedules while maintaining consistent overarching terms. This template is particularly suitable for enterprise-level SaaS deployments where comprehensive terms and robust protections are required.

Suggested Sections

1. Parties: Identification of contracting parties and their legal status

2. Background: Context of the agreement and business relationship

3. Definitions: Key terms used throughout the agreement

4. Services: Description of SaaS services, service levels, and support

5. Customer Obligations: Customer responsibilities, acceptable use policy, and access management

6. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences

7. Intellectual Property Rights: IP ownership, licenses, and restrictions

8. Data Protection and Security: Data handling, security measures, and privacy compliance

9. Confidentiality: Protection of confidential information and trade secrets

10. Warranties and Disclaimers: Service warranties and limitations

11. Indemnification: Mutual indemnification obligations

12. Limitation of Liability: Liability caps and exclusions

13. Term and Termination: Agreement duration, renewal, and termination rights

14. Post-Termination: Obligations after agreement ends, including data return/deletion

15. General Provisions: Standard legal provisions including governing law, notices, assignment

Optional Sections

1. Professional Services: Include when implementation, configuration, or consulting services are needed

2. Disaster Recovery: Include for critical systems requiring specific recovery commitments

3. Insurance: Include when specific insurance coverage needs to be maintained

4. Compliance with Laws: Include for regulated industries or specific compliance requirements

5. Export Control: Include when services involve international data transfers

6. Source Code Escrow: Include when customer requires source code protection

7. Audit Rights: Include when customer needs rights to audit security or compliance

8. Business Continuity: Include for critical services requiring continued operation guarantees

9. Multi-tenant Provisions: Include when addressing shared infrastructure concerns

10. Subcontractors: Include when provider uses key subcontractors

Suggested Schedules

1. Service Description: Detailed description of SaaS services and functionality

2. Service Level Agreement: Performance metrics, measurement, and remedies

3. Support Services: Support levels, response times, and escalation procedures

4. Security Requirements: Detailed security controls and compliance requirements

5. Data Processing Agreement: Detailed data protection obligations and procedures

6. Pricing and Payment Schedule: Detailed pricing, payment terms, and metrics

7. Technical Requirements: Customer infrastructure and integration requirements

8. Business Continuity Plan: Disaster recovery and business continuity procedures

9. Acceptable Use Policy: Detailed rules for service usage and restrictions

10. Implementation Plan: Timeline and milestones for service implementation

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok��˰� | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Technology

Healthcare

Financial Services

Retail

Manufacturing

Professional Services

Education

Government

Telecommunications

Media and Entertainment

Insurance

Real Estate

Non-profit

Logistics

Relevant Teams

Legal

Information Technology

Procurement

Information Security

Risk Management

Compliance

Operations

Sales

Finance

Product Management

Software Development

Cloud Operations

Data Protection

Vendor Management

Relevant Roles

Chief Information Officer

Chief Technology Officer

General Counsel

Legal Counsel

IT Director

Procurement Manager

Contract Manager

Information Security Officer

Privacy Officer

Risk Manager

Commercial Director

VP of Sales

Head of Operations

Technology Manager

Compliance Officer

Software Development Manager

Cloud Services Manager

Find the exact document you need

Saas Master Service Agreement

U.S.-governed master agreement for Software as a Service (SaaS) delivery, establishing comprehensive terms for service provision, data protection, and commercial arrangements.

find out more

Master SaaS Agreement

A U.S.-governed agreement establishing terms and conditions for software as a service delivery, including service levels, data protection, and usage rights.

find out more

Agency Master Services Agreement

U.S.-governed master agreement establishing and regulating the relationship between a principal and an agent/service provider, including scope, compensation, and mutual obligations.

find out more

Msa Contract

A U.S.-governed Master Services Agreement establishing the foundational terms and conditions for ongoing service relationships between providers and clients.

find out more

Master Service Agreement Contract

A U.S.-governed framework agreement establishing standard terms and conditions for ongoing service relationships between parties.

find out more

Form Of Subscription Agreement

A U.S.-governed legal agreement establishing terms for purchasing securities from an issuing company, ensuring compliance with federal and state securities laws.

find out more

Master Services Agreement For Software Development

US-governed master agreement establishing terms for ongoing software development services between provider and client.

find out more

Msa Agreement

A U.S.-governed framework agreement establishing terms and conditions for ongoing service relationships between providers and clients.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.

Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research

Oops! Something went wrong while submitting the form.

�ұ�Ծ��’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; �ұ�Ծ��’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.

Read our Privacy Policy.

tiktok��˰�

How a Sales & Marketing Lead uses tiktok��˰� to reduce contract drafting time by 95%

private

sovereign

Careers

Saas Master Service Agreement Template for United States

Let's create your Saas Master Service Agreement