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Master SaaS Agreement

Master SaaS Agreement Template for South Africa

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Key Requirements PROMPT example:

Master SaaS Agreement

"I need a Master SaaS Agreement for my fintech company based in Cape Town, providing cloud-based payment processing services to small businesses, with specific emphasis on POPIA compliance and data security measures for financial information."

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Document background
The Master SaaS Agreement is designed for use in the South African market where software services are provided on a subscription basis through cloud-based solutions. This document is essential when establishing long-term SaaS relationships, providing a comprehensive framework that addresses service delivery, data protection, and operational requirements while ensuring compliance with South African legislation, particularly POPIA, ECTA, and the Consumer Protection Act. The agreement is structured to accommodate various service models and can be customized through schedules and appendices to meet specific business requirements. It includes provisions for data processing, security measures, service levels, and risk allocation that are aligned with both international best practices and local legal requirements.
Suggested Sections

1. Parties: Identification of the contracting parties including registered names, numbers, and addresses

2. Background: Context of the agreement and brief description of the parties' business relationship

3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement

4. Service Provision: Description of SaaS services, service levels, and performance standards

5. Access and User Rights: Terms governing access to the software, user licenses, and usage restrictions

6. Data Protection and Security: POPIA compliance, data processing terms, security measures, and breach notification procedures

7. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences

8. Term and Termination: Duration of agreement, renewal terms, and termination rights

9. Intellectual Property Rights: IP ownership, licenses, and restrictions

10. Confidentiality: Protection of confidential information and trade secrets

11. Warranties and Disclaimers: Service warranties, disclaimers, and limitations

12. Limitation of Liability: Liability caps and exclusions

13. Force Majeure: Events excusing performance obligations

14. Dispute Resolution: Process for resolving disputes including jurisdiction and governing law

15. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement

Optional Sections

1. Professional Services: Include when additional implementation, configuration, or consulting services are provided

2. Service Credits: Include when specific service level credits or penalties apply for performance failures

3. Disaster Recovery: Include when specific disaster recovery and business continuity requirements are needed

4. Change Control: Include when formal processes for changes to services or terms are required

5. Audit Rights: Include when customer requires rights to audit service provider's compliance or security

6. Insurance: Include when specific insurance requirements are needed

7. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with public sector

8. Data Migration: Include when specific terms for migration of data in or out are required

9. Subcontractors: Include when service provider may use subcontractors for core services

Suggested Schedules

1. Service Description: Detailed description of SaaS services, features, and functionality

2. Service Level Agreement: Specific performance metrics, measurement methods, and remedies

3. Pricing and Payment Schedule: Detailed pricing, payment terms, and fee calculations

4. Data Processing Agreement: POPIA-compliant terms for processing personal information

5. Technical Requirements: Hardware, software, and network requirements for accessing services

6. Support Services: Description of support levels, response times, and escalation procedures

7. Security Requirements: Detailed security standards, protocols, and compliance requirements

8. Acceptable Use Policy: Rules and restrictions for use of the SaaS services

9. Business Continuity Plan: Disaster recovery and business continuity procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions
















































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Relevant Industries

Information Technology

Financial Services

Healthcare

Education

Retail

Manufacturing

Professional Services

Telecommunications

Government and Public Sector

Insurance

Real Estate

E-commerce

Media and Entertainment

Logistics and Transportation

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Risk Management

Operations

Commercial

Software Development

Sales

Business Development

Account Management

Data Protection

Vendor Management

Relevant Roles

Chief Technology Officer

Chief Information Officer

Legal Counsel

Procurement Manager

IT Director

Compliance Officer

Contract Manager

Information Security Manager

Data Protection Officer

Risk Manager

Operations Director

Commercial Director

Software Development Manager

Account Executive

Business Development Manager

Technical Account Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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