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Client Code Of Conduct

Client Code Of Conduct Template for Australia

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Key Requirements PROMPT example:

Client Code Of Conduct

"I need a Client Code of Conduct for my healthcare clinic that will open in March 2025, with particular focus on patient privacy, facility usage rules, and health and safety protocols for in-person services."

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Document background
The Client Code of Conduct serves as a critical governance document for organizations operating in Australia that need to establish clear behavioral standards and expectations for their clients. This document is essential when an organization requires formal guidelines to manage client interactions, protect staff and other clients, and ensure compliance with Australian legislative requirements. The code typically includes sections on expected behaviors, communication standards, privacy obligations, facility usage, and consequences of non-compliance. It should be implemented when an organization starts providing services to clients or needs to update existing conduct policies to reflect current best practices and legal requirements.
Suggested Sections

1. Introduction: Purpose and scope of the Code of Conduct, including whom it applies to and when it takes effect

2. Definitions: Clear definitions of key terms used throughout the document

3. General Principles: Overview of the fundamental values and principles that guide client behavior and interaction

4. Expected Behaviors: Specific behavioral expectations and standards required of clients

5. Safety and Security: Rules and guidelines regarding physical and digital security measures

6. Communication Standards: Acceptable methods and standards of communication with staff and within facilities

7. Privacy and Confidentiality: Client obligations regarding privacy and confidential information

8. Use of Facilities and Resources: Guidelines for appropriate use of organization's facilities, equipment, and resources

9. Non-Discrimination and Respect: Requirements for respectful behavior and anti-discrimination principles

10. Breach of Code: Consequences and procedures for handling violations of the code

11. Review and Amendments: Process for reviewing and updating the code

Optional Sections

1. Digital Services Usage: Include when organization provides online or digital services to clients

2. Intellectual Property: Include when clients may have access to or create intellectual property

3. Health and Safety Protocols: Include for organizations with physical premises or face-to-face services

4. Payment Terms and Financial Conduct: Include when financial transactions are part of the client relationship

5. Environmental Responsibility: Include when organization has specific environmental policies that clients must follow

6. Child Safety Standards: Include when services involve interaction with or around children

7. Cultural Safety: Include when working with diverse cultural groups or Indigenous communities

Suggested Schedules

1. Schedule A - Incident Reporting Procedures: Detailed procedures for reporting code violations or incidents

2. Schedule B - Complaint Resolution Process: Step-by-step process for handling and resolving complaints

3. Schedule C - Facility Usage Guidelines: Specific rules and procedures for using different facilities or services

4. Appendix 1 - Acknowledgment Form: Form for clients to sign acknowledging they have read and understood the code

5. Appendix 2 - Contact Information: List of relevant contacts for various situations or concerns

6. Appendix 3 - Examples of Code Violations: Practical examples of behaviors that constitute code violations

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions







































Clauses

























Relevant Industries

Healthcare

Financial Services

Professional Services

Education

Retail

Hospitality

Technology

Fitness and Recreation

Community Services

Construction

Legal Services

Real Estate

Telecommunications

Transport and Logistics

Relevant Teams

Legal

Compliance

Operations

Customer Service

Human Resources

Risk Management

Client Relations

Facility Management

Security

Quality Assurance

Health and Safety

Front Desk

Service Delivery

Relevant Roles

Chief Executive Officer

Managing Director

Operations Manager

Customer Service Manager

Compliance Officer

Risk Manager

Legal Counsel

Human Resources Director

Client Relations Manager

Facility Manager

Security Manager

Service Delivery Manager

Branch Manager

Quality Assurance Manager

Health and Safety Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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