Document background
The Client Code of Conduct serves as a fundamental governance document for organizations operating in Canada, establishing clear expectations and standards for client behavior and interactions. This document becomes essential when organizations need to formalize their relationship with clients and protect both parties' interests while ensuring compliance with Canadian federal and provincial regulations. The Code addresses various aspects including privacy protection, anti-discrimination policies, health and safety requirements, and appropriate communication standards. It should be implemented when organizations begin client engagement and updated regularly to reflect changing regulatory requirements and business practices. The document typically includes main sections covering general conduct expectations, specific behavioral guidelines, compliance requirements, and procedures for handling violations.
