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Long Term Supplier Agreement
"I need a Long Term Supplier Agreement for IT infrastructure services, including cloud hosting and maintenance, with specific provisions for data security, service levels, and disaster recovery, planned to commence from March 2025."
1. Parties: Identification and details of the supplier and customer entities
2. Background: Context of the agreement and relationship between the parties
3. Definitions and Interpretation: Defined terms and rules for interpreting the agreement
4. Term and Renewal: Duration of the agreement and renewal mechanisms
5. Supply Obligations: Core obligations of the supplier regarding goods/services provision
6. Ordering Process: Procedures for placing and accepting orders
7. Quality and Standards: Required quality standards and compliance requirements
8. Pricing and Payment: Price structure, payment terms, and invoicing requirements
9. Delivery and Acceptance: Terms for delivery, inspection, and acceptance of goods/services
10. Title and Risk: Transfer of ownership and risk in goods
11. Warranties: Supplier warranties regarding goods/services and general warranties
12. Performance Management: KPIs, reporting requirements, and performance review process
13. Insurance and Liability: Insurance requirements and liability limitations
14. Intellectual Property: IP ownership, licenses, and protection
15. Confidentiality: Protection of confidential information
16. Termination: Termination rights and processes
17. Force Majeure: Rights and obligations during force majeure events
18. Dispute Resolution: Process for resolving disputes
19. General Provisions: Standard boilerplate clauses including governing law, notices, etc.
1. Business Continuity: Required for critical supply relationships or regulated industries
2. Data Protection: Required when personal or sensitive data is handled
3. Environmental Compliance: Required for environmentally sensitive goods/services
4. Modern Slavery Compliance: Required for large contracts or high-risk industries
5. Security Requirements: Required for IT services or sensitive operations
6. Site Access and Safety: Required when services are performed at customer premises
7. Change Control: Required for complex or technology-dependent services
8. Transition and Exit: Required for complex services requiring handover
9. Parent Company Guarantee: Required when supplier financial strength is concern
10. Anti-Bribery and Corruption: Required for international trade or high-risk jurisdictions
1. Schedule 1 - Goods and Services Specification: Detailed description of goods/services to be supplied
2. Schedule 2 - Pricing Schedule: Detailed pricing, including any volume discounts or pricing mechanisms
3. Schedule 3 - Service Levels and KPIs: Detailed performance metrics and measurement methodology
4. Schedule 4 - Governance and Reporting: Detailed governance structure and reporting requirements
5. Schedule 5 - Form of Order: Template for placing orders under the agreement
6. Schedule 6 - Key Personnel: List of key supplier personnel and roles
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Schedule 8 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures
9. Schedule 9 - Transition Plan: Implementation or transition-in plan
10. Schedule 10 - Exit Plan: Transition-out or termination assistance procedures
Authors
Manufacturing
Technology
Retail
Mining and Resources
Healthcare
Construction
Transportation and Logistics
Food and Beverage
Agriculture
Professional Services
Telecommunications
Energy and Utilities
Defence
Pharmaceutical
Procurement
Legal
Operations
Supply Chain
Finance
Risk and Compliance
Quality Assurance
Commercial
Logistics
Business Development
Internal Audit
Project Management Office
Chief Procurement Officer
Procurement Manager
Supply Chain Manager
Commercial Manager
Contract Manager
Legal Counsel
Operations Manager
Risk Manager
Category Manager
Vendor Manager
Business Unit Director
Chief Financial Officer
Quality Assurance Manager
Compliance Officer
Project Manager
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