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Master Supplier Services Agreement Template for Australia

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Key Requirements PROMPT example:

Master Supplier Services Agreement

"I need a Master Supplier Services Agreement for an IT service provider who will be handling sensitive customer data and providing cloud services to our Australian financial services company, with specific emphasis on data protection and security requirements."

Document background
The Master Supplier Services Agreement is designed for use in Australian business contexts where organizations require a robust framework for managing ongoing supplier relationships. This agreement type is particularly valuable when a customer anticipates requiring multiple or ongoing services from a supplier over time. The document establishes the overarching terms and conditions that will govern the relationship, while allowing for specific services to be detailed in separate work orders or statements of work. It incorporates key Australian legal requirements and commercial practices, addressing essential elements such as service standards, pricing, intellectual property rights, data protection, and risk allocation. The Master Supplier Services Agreement is structured to provide both certainty in the core relationship and flexibility in service delivery, making it suitable for various industries and service types.
Suggested Sections

1. Parties: Identifies and provides full legal details of all parties to the agreement

2. Background: Sets out the context and purpose of the agreement, including the supplier's business and the client's requirements

3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation principles

4. Term and Renewal: Specifies the initial term, renewal options, and conditions for extension

5. Supply of Services: Outlines the general framework for service provision and ordering process

6. Service Standards: Establishes the required quality standards, KPIs, and service levels

7. Fees and Payment: Details the pricing structure, payment terms, and invoicing requirements

8. Governance and Reporting: Establishes management structure, reporting requirements, and meeting cadence

9. Personnel and Resources: Sets requirements for supplier personnel, including qualifications and security clearances

10. Intellectual Property Rights: Addresses ownership and licensing of pre-existing and created IP

11. Confidentiality: Defines confidential information and obligations regarding its protection

12. Privacy and Data Protection: Establishes obligations for handling personal and sensitive information

13. Insurance and Liability: Specifies required insurance coverage and liability limitations

14. Termination: Details termination rights, process, and consequences

15. General Provisions: Includes standard boilerplate clauses such as notices, governing law, and dispute resolution

Optional Sections

1. Security Requirements: Required when services involve access to sensitive systems or data

2. Business Continuity: Important for critical services requiring disaster recovery planning

3. Environmental Compliance: Necessary when services have environmental implications

4. Modern Slavery Compliance: Required for larger contracts or when supply chain transparency is crucial

5. Export Control: Needed when services involve international data transfers or technology

6. Industry-Specific Compliance: Required for regulated industries like healthcare or financial services

7. Transition Services: Important when complex service transition is required at start or end

8. Innovation and Continuous Improvement: Valuable for long-term strategic supplier relationships

9. Parent Company Guarantee: Required when supplier's financial strength needs additional backing

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of services to be provided

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and measurement methods

3. Schedule 3 - Pricing and Fees: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Governance Framework: Detailed governance structure, roles, and responsibilities

5. Schedule 5 - Change Control Procedure: Process for managing changes to services or agreement

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Required Insurance: Specific insurance types and coverage levels

8. Schedule 8 - Form of Work Order: Template for individual work orders under the master agreement

9. Schedule 9 - Transition Plan: Details of service transition in and out

10. Schedule 10 - Approved Subcontractors: List of pre-approved subcontractors and their scope

11. Appendix A - Key Personnel: Details of key supplier personnel assigned to the services

12. Appendix B - Client Policies: Relevant client policies supplier must comply with

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






















































Clauses









































Relevant Industries

Information Technology

Professional Services

Manufacturing

Telecommunications

Financial Services

Healthcare

Construction

Energy and Utilities

Retail

Transportation and Logistics

Mining and Resources

Education

Government and Public Sector

Relevant Teams

Legal

Procurement

Finance

Operations

Risk and Compliance

Supply Chain

Commercial

Information Technology

Business Development

Project Management Office

Vendor Management Office

Relevant Roles

Chief Procurement Officer

Procurement Manager

Contract Manager

Legal Counsel

Commercial Manager

Operations Director

Chief Financial Officer

Risk Manager

Compliance Officer

Supply Chain Manager

Vendor Manager

Category Manager

General Counsel

Business Unit Director

Project Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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