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Master Supplier Services Agreement

Master Supplier Services Agreement Template for India

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Key Requirements PROMPT example:

Master Supplier Services Agreement

"I need a Master Supplier Services Agreement governed by Indian law for an IT services company providing software development services to multiple clients, with strong intellectual property protection and data security provisions."

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Document background
The Master Supplier Services Agreement (MSSA) is designed for businesses operating in India that require a structured framework for managing long-term supplier relationships. This agreement is particularly suited when a customer anticipates requiring multiple or ongoing services from a supplier over time, rather than a one-off transaction. The MSSA establishes the overarching legal and commercial framework, while allowing for specific services to be ordered through separate work orders or statements of work. The document incorporates mandatory provisions under Indian law and addresses key aspects such as service delivery, payment terms, intellectual property rights, data protection, and dispute resolution. It is typically used by medium to large organizations seeking to standardize their supplier relationships while maintaining flexibility for various service requirements. The agreement includes provisions specific to Indian jurisdiction, including compliance with local laws, GST requirements, and appropriate dispute resolution mechanisms.
Suggested Sections

1. Parties: Identifies and provides full legal details of the contracting parties

2. Background: Sets out the context and purpose of the agreement

3. Definitions and Interpretation: Defines key terms and establishes interpretation rules for the agreement

4. Scope of Services: Outlines the general nature and scope of services to be provided under the agreement

5. Ordering Process: Details the process for placing and accepting orders for specific services

6. Service Levels and Performance: Establishes performance standards and metrics for service delivery

7. Supplier Obligations: Sets out key obligations and commitments of the supplier

8. Customer Obligations: Defines customer responsibilities and commitments

9. Charges and Payment Terms: Specifies pricing structure, payment terms, and invoicing procedures

10. Intellectual Property Rights: Addresses ownership and usage rights of intellectual property

11. Confidentiality: Governs the protection and use of confidential information

12. Data Protection and Security: Establishes data handling and security requirements

13. Liability and Indemnities: Defines liability limitations and indemnification obligations

14. Insurance: Specifies required insurance coverage and limits

15. Term and Termination: Sets out agreement duration and termination provisions

16. Force Majeure: Addresses rights and obligations during unforeseen events

17. Dispute Resolution: Establishes procedures for resolving disputes

18. General Provisions: Contains standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Compliance with Laws: Detailed section on regulatory compliance, recommended for highly regulated industries

2. Environmental and Social Responsibility: Additional obligations regarding environmental and social standards, relevant for sustainability-focused relationships

3. Business Continuity: Detailed disaster recovery and business continuity requirements, important for critical services

4. Parent Company Guarantee: Additional financial security provisions, relevant when dealing with subsidiary companies

5. Export Control: Specific provisions for cross-border transactions and export compliance

6. Staff and Key Personnel: Detailed requirements for supplier personnel, important for service-heavy agreements

7. Change Control: Formal process for managing changes to services or terms, useful for complex or long-term arrangements

8. Transition and Exit: Detailed provisions for service transition and termination assistance, important for complex services

9. Anti-Corruption and Ethics: Enhanced compliance provisions, particularly important for multinational arrangements

10. Service Credits: Financial consequences for service level failures, relevant for critical service arrangements

Suggested Schedules

1. Schedule 1 - Services Description: Detailed description of services to be provided

2. Schedule 2 - Service Levels: Detailed service level requirements and measurement criteria

3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Form of Work Order: Template for individual work orders under the master agreement

5. Schedule 5 - Key Personnel: Details of key supplier staff and roles

6. Schedule 6 - Governance and Reports: Management structure and reporting requirements

7. Schedule 7 - Technical Requirements: Technical specifications and standards

8. Schedule 8 - Security Requirements: Detailed security protocols and requirements

9. Appendix A - Insurance Requirements: Detailed insurance coverage requirements

10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions































































Clauses




















































Relevant Industries

Information Technology

Manufacturing

Professional Services

Telecommunications

Financial Services

Healthcare

Retail

Energy and Utilities

Construction

Logistics and Supply Chain

Pharmaceuticals

Automotive

Consumer Goods

Engineering Services

Relevant Teams

Legal

Procurement

Finance

Operations

Risk and Compliance

Supply Chain

Vendor Management

Commercial

Information Security

Business Operations

Internal Audit

Relevant Roles

Chief Procurement Officer

Procurement Manager

Legal Counsel

Contract Manager

Supply Chain Director

Vendor Management Lead

Commercial Director

Risk Manager

Operations Director

Category Manager

Chief Financial Officer

General Counsel

Sourcing Manager

Business Unit Head

Chief Operating Officer

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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