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1. Non-Solicitation: Prevents parties from hiring each other's employees or contractors - include when working with larger organizations

2. Source Code Escrow: Provisions for source code storage with third party - include for business-critical applications

3. Change Control Process: Formal procedure for managing changes to scope or requirements - include for complex projects

4. Service Credits: Compensation mechanism for missed service levels - include when specific performance metrics are crucial

5. Disaster Recovery: Procedures for handling system failures and data recovery - include for mission-critical systems

6. Insurance Requirements: Specific insurance coverage requirements - include for high-value or high-risk projects

7. Security Requirements: Specific security standards and compliance requirements - include when handling sensitive data

8. Acceptance Testing: Detailed testing and acceptance procedures - include for complex deliverables

1. Schedule A - Services Description: Detailed description of software development services and methodologies

2. Schedule B - Service Levels: Detailed service level metrics and measurement criteria

3. Schedule C - Rate Card: Hourly rates for different resource types and overtime rates

4. Schedule D - Key Personnel: List of key team members and their roles

5. Schedule E - Technical Requirements: Specific technical standards and requirements

6. Appendix 1 - Change Request Form: Template for requesting and documenting changes

7. Appendix 2 - Security Policies: Detailed security procedures and requirements

8. Appendix 3 - Acceptance Test Criteria: Specific criteria for accepting deliverables