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1. Data Protection: Required when personal data processing is involved, ensuring compliance with Swiss Federal Act on Data Protection

2. Intellectual Property: Needed when services involve software, documentation, or other IP-protected materials

3. Insurance: Include when specific insurance coverage requirements are necessary for high-risk services

4. Personnel: Required when specific qualifications or security clearances are needed for service personnel

5. Spare Parts: Include when maintenance services require replacement parts or components

6. Emergency Services: Add when 24/7 emergency response or special out-of-hours services are required

7. Training: Include when service provider must provide training to customer's staff

8. Warranty: Add when specific warranties for maintenance work or replaced parts are required

1. Schedule 1 - Service Specification: Detailed technical specifications of maintenance and service tasks

2. Schedule 2 - Service Levels and KPIs: Specific performance metrics, response times, and measurement criteria

3. Schedule 3 - Fee Schedule: Detailed pricing, rate cards, and payment terms

4. Schedule 4 - Equipment List: Inventory of equipment covered by the maintenance services

5. Schedule 5 - Contact Details: Key contacts and escalation procedures for both parties

6. Schedule 6 - Site Access Procedures: Procedures for accessing customer premises and security requirements

7. Appendix A - Form of Reports: Templates for maintenance reports and service documentation

8. Appendix B - Change Request Form: Standard form for requesting changes to services or scope