The Master Service Agreement And Statement of Work is designed for business relationships requiring a structured approach to service delivery under German law. It provides a framework for ongoing service arrangements while allowing flexibility through individual Statements of Work. This document type is particularly valuable when parties anticipate multiple service engagements over time and need a clear governance structure. The MSA establishes the legal foundation, risk allocation, and general terms, while SOWs detail specific services, deliverables, and commercial terms. This approach aligns with German legal requirements, particularly the BGB's provisions on service contracts (Dienstvertrag) and contracts for work (Werkvertrag), while incorporating necessary elements for GDPR compliance and commercial certainty. The document structure supports both straightforward service arrangements and complex, multi-service relationships, making it adaptable to various business contexts while maintaining consistency with German legal principles.
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1. Parties: Identification and details of the contracting parties, including registered addresses and registration numbers
2. Background: Context of the agreement and business relationship between the parties
3. Definitions: Defined terms used throughout the agreement and SOWs
4. Scope of Agreement: Overview of services framework and relationship between MSA and SOWs
5. SOW Process: Procedures for creating, approving, and amending SOWs
6. Service Provider Obligations: Core obligations, service standards, and compliance requirements
7. Client Obligations: Client responsibilities, cooperation requirements, and prerequisites
8. Personnel: Requirements for service provider's personnel, key personnel provisions, and substitution rules
9. Fees and Payment Terms: Pricing structure, invoicing procedures, and payment terms
10. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Term and Termination: Duration, renewal, and termination provisions
15. Post-Termination: Obligations and procedures following contract termination
16. General Provisions: Standard legal provisions including notices, amendments, and governing law
1. Service Levels: Detailed service level requirements and metrics, used when specific performance standards need to be maintained
2. Business Continuity: Disaster recovery and business continuity requirements, important for critical services
3. Security Requirements: Specific security protocols and standards, essential for services involving sensitive data or systems
4. Audit Rights: Client's rights to audit service provider's operations, important for regulated industries
5. Insurance: Specific insurance requirements, necessary for high-risk services
6. Non-Competition: Restrictions on competitive activities, used when sharing sensitive business information
7. Parent Company Guarantee: Guarantee from service provider's parent company, useful when dealing with subsidiaries
8. Transition Services: Detailed transition-in and transition-out procedures, important for complex service arrangements
1. Template Statement of Work: Standard template for creating SOWs under the MSA
2. Pricing Schedule: Detailed rate cards, pricing mechanisms, and cost calculations
3. Service Descriptions: Detailed descriptions of available services under the framework
4. Technical Requirements: Technical specifications and requirements for service delivery
5. Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures
6. Security Policies: Detailed security requirements and procedures
7. Approved Subcontractors: List of pre-approved subcontractors and their permitted activities
8. Key Personnel: Details of key personnel assigned to the services
9. Service Levels and KPIs: Detailed service level agreements and key performance indicators
10. Change Control Procedure: Detailed procedures for managing changes to services or SOWs
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