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Operational Resilience Policy

Operational Resilience Policy Template for Germany

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Key Requirements PROMPT example:

Operational Resilience Policy

"Need to draft an Operational Resilience Policy for a medium-sized German fintech company that handles payment processing, with specific focus on cloud service providers and third-party risk management, to be implemented by March 2025."

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Document background
The Operational Resilience Policy serves as a foundational document for organizations operating under German jurisdiction, providing a comprehensive framework for managing operational risks and ensuring business continuity. It is particularly relevant in the context of increasing regulatory focus on operational resilience, as evidenced by BaFin's enhanced supervision and the implementation of EU-wide regulations like DORA. This policy document is essential for organizations seeking to comply with German regulatory requirements while establishing robust operational resilience measures. It addresses key areas including risk assessment, incident management, business continuity planning, and governance structures, all aligned with German regulatory expectations and international best practices.
Suggested Sections

1. 1. Purpose and Scope: Defines the policy's objectives and its application scope within the organization

2. 2. Regulatory Framework and Compliance: Lists relevant regulations and standards the policy adheres to, including German and EU requirements

3. 3. Definitions and Terms: Defines key terms used throughout the policy, including technical and regulatory terminology

4. 4. Governance and Oversight: Outlines roles, responsibilities, and accountability structures for operational resilience

5. 5. Risk Assessment and Management: Details the approach to identifying, assessing, and managing operational resilience risks

6. 6. Critical Business Services: Identifies and classifies critical business services and their impact tolerances

7. 7. Business Continuity Management: Describes the framework for ensuring business continuity during disruptions

8. 8. Incident Management and Response: Outlines procedures for detecting, responding to, and recovering from operational incidents

9. 9. Testing and Assurance: Defines requirements for testing operational resilience measures and maintaining assurance

10. 10. Reporting and Communication: Specifies internal and external reporting requirements and communication protocols

11. 11. Review and Update: States the frequency and process for reviewing and updating the policy

Optional Sections

1. Third-Party Risk Management: Additional section for organizations heavily reliant on third-party service providers

2. Cloud Services Resilience: Specific requirements for organizations using cloud services extensively

3. Financial Market Infrastructure: Additional requirements for organizations operating critical financial market infrastructure

4. Cross-Border Operations: Special considerations for organizations operating across multiple jurisdictions

5. Industry-Specific Requirements: Additional requirements specific to certain industry sectors (e.g., payment services, insurance)

Suggested Schedules

1. Schedule 1: Impact Tolerance Metrics: Detailed metrics and thresholds for measuring impact tolerance of critical services

2. Schedule 2: Risk Assessment Matrix: Detailed risk assessment criteria and scoring methodology

3. Schedule 3: Incident Response Procedures: Step-by-step procedures for different types of operational incidents

4. Schedule 4: Testing Schedule and Methodology: Annual testing calendar and detailed testing procedures

5. Schedule 5: Key Roles and Responsibilities Matrix: Detailed RACI matrix for operational resilience responsibilities

6. Appendix A: Reporting Templates: Standard templates for incident reporting and monitoring

7. Appendix B: Technical Recovery Procedures: Detailed technical procedures for system recovery

8. Appendix C: Communication Protocols: Templates and procedures for internal and external communication during incidents

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




































































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Relevant Industries

Banking and Financial Services

Insurance

Investment Management

Payment Services

Critical Infrastructure

Healthcare

Telecommunications

Energy

Transportation

Digital Services

Manufacturing

Public Sector

Relevant Teams

Risk Management

Information Security

Operations

Information Technology

Compliance

Internal Audit

Business Continuity

Legal

Data Protection

Quality Assurance

Process Management

Corporate Governance

Emergency Response

Crisis Management

Relevant Roles

Chief Risk Officer

Chief Information Security Officer

Chief Operating Officer

Chief Technology Officer

Head of Compliance

Risk Manager

Business Continuity Manager

Operations Director

IT Security Manager

Internal Audit Manager

Regulatory Compliance Officer

Data Protection Officer

Information Security Analyst

Business Unit Director

Process Manager

Quality Assurance Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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