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B2B SaaS Contract
1. Parties: Identification of contracting parties including registered company details and authorized representatives
2. Background: Context of the agreement and general purpose of the SaaS service
3. Definitions: Defined terms used throughout the agreement
4. Service Description: Detailed description of the SaaS service, including core functionalities and features
5. Access and User Rights: Terms of service access, user account management, and licensing provisions
6. Service Levels: Performance standards, availability commitments, and quality metrics
7. Data Processing and Security: Data handling obligations, security measures, and GDPR compliance requirements
8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
9. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
10. Intellectual Property Rights: IP ownership, licenses granted, and restrictions on use
11. Confidentiality: Protection of confidential information and trade secrets
12. Term and Termination: Contract duration, renewal terms, and termination rights
13. Liability and Indemnification: Limitation of liability, warranties, and indemnification obligations
14. Force Majeure: Circumstances excusing performance and related procedures
15. General Provisions: Standard legal provisions including governing law, notices, and assignment
1. Professional Services: Additional implementation, training, or consulting services if offered beyond the core SaaS
2. Third-Party Integrations: Terms governing integration with third-party services or applications
3. Disaster Recovery: Detailed disaster recovery and business continuity provisions for critical services
4. Customer Success: Support levels, response times, and customer success services if offered separately
5. Audit Rights: Rights to audit compliance and security measures for regulated industries
6. Source Code Escrow: Source code escrow arrangements for business-critical applications
7. Service Credits: Compensation scheme for service level failures if offered
8. Change Management: Procedures for implementing service or contract changes
9. Exit Assistance: Detailed transition assistance provisions for complex service arrangements
1. Service Level Agreement (SLA): Detailed performance metrics, measurement methods, and remedies
2. Data Processing Agreement: GDPR-compliant data processing terms and security measures
3. Technical Specifications: Detailed technical specifications of the service and system requirements
4. Support Services Description: Support levels, processes, and contact information
5. Pricing Schedule: Detailed pricing structure, including tiered pricing if applicable
6. Security Requirements: Detailed security protocols, standards, and compliance requirements
7. Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Service Implementation Plan: Timeline and milestones for service implementation if applicable
9. Business Continuity Plan: Disaster recovery procedures and business continuity measures
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