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Cloud Managed Services Agreement Template for Denmark

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Cloud Managed Services Agreement

Document background
The Cloud Managed Services Agreement is essential for businesses operating in Denmark that wish to outsource their cloud infrastructure and service management to specialized providers. This agreement is specifically designed to comply with Danish legal requirements while incorporating international best practices for cloud services. It is typically used when an organization needs comprehensive management of their cloud environment, including monitoring, maintenance, security, support, and optimization services. The document addresses critical aspects such as GDPR compliance, data processing requirements, service level commitments, and security standards. A Cloud Managed Services Agreement under Danish law must particularly consider the Danish Data Protection Act, the Danish Contracts Act, and relevant EU regulations, making it suitable for both Danish companies and international organizations operating in Denmark.
Suggested Sections

1. Parties: Identification of the contracting parties including full legal names, company registration numbers, and addresses

2. Background: Context of the agreement and high-level description of the services being provided

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Services: Overview of the cloud managed services to be provided, including scope and general obligations

5. Service Levels: Key performance indicators, service level agreements, and related remedies

6. Customer Obligations: Responsibilities and obligations of the customer, including providing necessary access and information

7. Charges and Payment: Pricing, payment terms, invoicing procedures, and related financial provisions

8. Data Protection and Security: GDPR compliance, data processing terms, security requirements, and related obligations

9. Intellectual Property Rights: Ownership and licensing of IP, including customer data and service provider's technology

10. Confidentiality: Protection and handling of confidential information

11. Term and Termination: Duration of agreement, renewal terms, termination rights and procedures

12. Liability and Indemnities: Limitations of liability, indemnification obligations, and insurance requirements

13. Force Majeure: Provisions for handling events beyond reasonable control

14. General Provisions: Standard legal provisions including notices, assignment, entire agreement, and governing law

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services - include if services are likely to require frequent modifications

2. Transition Services: Provisions for initial migration to the cloud service - include if significant onboarding process is required

3. Business Continuity: Specific business continuity and disaster recovery requirements - include for critical services

4. Compliance and Audit Rights: Additional compliance requirements and audit provisions - include for regulated industries

5. Third-Party Services: Terms governing integration with or use of third-party services - include if solution involves third-party components

6. Personnel Requirements: Specific requirements for service provider's personnel - include if there are special security or qualification needs

7. Exit Management: Detailed provisions for service termination and transition - include for complex or critical services

Suggested Schedules

1. Service Description: Detailed technical specifications of the cloud managed services

2. Service Levels and Service Credits: Detailed SLA metrics, measurement methods, and service credit calculations

3. Pricing and Payment Schedule: Detailed pricing, payment terms, and rate cards

4. Security Requirements: Detailed security policies, procedures, and requirements

5. Data Processing Agreement: GDPR-compliant data processing terms and details

6. Business Continuity Plan: Detailed business continuity and disaster recovery procedures

7. Technical Requirements: Customer infrastructure requirements and technical specifications

8. Service Management Procedures: Operational procedures, escalation paths, and contact details

Authors

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Relevant Industries
Relevant Teams
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Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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