Document background
A Complaint Letter About Product Quality is a formal document used when a consumer or business needs to address issues with substandard products. It is particularly relevant under English and Welsh law, where consumers are protected by robust legislation including the Consumer Rights Act 2015. The letter should detail the specific quality issues, reference relevant purchase information, and clearly state the desired resolution. It serves as both a formal notification to the supplier and potential evidence for future legal action if needed. The document typically includes proof of purchase, detailed description of defects, and previous communication attempts.
