Education Act 1994: Primary legislation governing the operation of higher education institutions and student unions in the UK
Consumer Rights Act 2015: Legislation that governs the relationship between educational institutions and students as service providers and consumers, particularly regarding the provision of educational services
Equality Act 2010: Key legislation ensuring equal treatment and preventing discrimination in educational settings based on protected characteristics
Data Protection Act 2018: Legislation governing how personal data must be handled, including student information, alongside UK GDPR requirements
Human Rights Act 1998: Legislation incorporating the European Convention on Human Rights into UK law, protecting students' fundamental rights
Office for Students Regulatory Framework: The regulatory framework that sets out how higher education providers should operate and maintain standards
QAA Guidelines: Quality Assurance Agency guidelines establishing standards for higher education quality and academic standards
CMA Guidance: Competition and Markets Authority guidance on consumer protection law specifically for higher education providers
Institutional Complaints Procedure: The institution's internal policies and procedures for handling student complaints
Student Contract: The contractual terms and conditions between the institution and its students
Academic Regulations: Institution-specific rules and regulations governing academic matters and student conduct
Student Protection Plan: Document required by the OfS outlining how student interests are protected if program changes occur
OIA Good Practice Framework: Office of the Independent Adjudicator's framework providing guidance on handling student complaints and academic appeals
Universities UK Guidelines: Best practice guidelines from the representative body for UK universities
UCAS Guidelines: Guidelines from the Universities and Colleges Admissions Service relevant to admission-related complaints
Procedural Fairness: Administrative law principle ensuring fair and proper procedures in decision-making
Natural Justice: Legal principle requiring fair hearing and absence of bias in decision-making processes
Duty to Act Reasonably: Administrative law principle requiring decisions to be reasonable and rational
