Consumer Rights Act 2015: Primary legislation governing consumer rights including quality of goods, services and digital content, unfair terms, and consumer remedies
Consumer Protection Act 1987: Legislation providing protection to consumers in relation to defective products and product liability
Consumer Protection from Unfair Trading Regulations 2008: Regulations prohibiting unfair commercial practices between traders and consumers
Alternative Dispute Resolution for Consumer Disputes Regulations 2015: Regulations governing the use of alternative dispute resolution in consumer disputes
Financial Services and Markets Act 2000: Industry-specific legislation governing financial services and markets regulation (if applicable)
Communications Act 2003: Industry-specific legislation governing telecommunications and media services (if applicable)
Electricity Act 1989: Industry-specific legislation governing electricity supply and related services (if applicable)
UK General Data Protection Regulation (UK GDPR): Data protection legislation governing the processing of personal data in the UK
Data Protection Act 2018: UK's implementation of data protection standards, working alongside UK GDPR
FCA Guidelines: Financial Conduct Authority regulatory guidelines for financial services complaints handling
CMA Guidance: Competition and Markets Authority guidance on consumer protection and fair trading
Trading Standards Requirements: Local authority trading standards requirements for business compliance and consumer protection
Limitation Act 1980: Legislation setting time limits for different types of legal claims and actions
EU ODR Requirements: Online Dispute Resolution requirements for businesses selling goods or services online
ADR Requirements: Requirements for providing alternative dispute resolution options to consumers
