Document background
The Benefit Of Service Level Agreement is designed for use in Hong Kong business environments where services are provided to benefit parties beyond the primary contracting entities. This document type is particularly relevant in group company structures, shared service arrangements, or outsourcing relationships where multiple entities need to rely on consistent service delivery. It incorporates provisions from Hong Kong's Contract (Rights of Third Parties) Ordinance and related legislation to ensure enforceability by beneficiaries. The agreement typically includes detailed service specifications, performance metrics, reporting requirements, and remedy mechanisms, while clearly defining the rights and obligations of all parties involved, including those who are beneficiaries rather than direct signatories.
