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1. Service Level Agreements: Specific performance metrics and standards, used when detailed service levels need to be measured

2. Data Protection: Additional provisions for handling personal data, required when dealing with sensitive personal information

3. Transition Services: Procedures for transitioning from previous broker, included when replacing an existing broker

4. International Operations: Additional provisions for international insurance placement, needed for clients with global operations

5. Digital Services: Provisions for digital/online services and platforms, included when offering digital insurance solutions

6. Risk Management Services: Additional risk management and consulting services, included when offering extended services beyond basic broking

7. Claims Handling: Detailed procedures for claims management, included when claims handling is part of services

1. Schedule A - Services Description: Detailed breakdown of all insurance broking services to be provided

2. Schedule B - Fee Structure: Detailed fee schedule, commission structures, and payment terms

3. Schedule C - Service Level Metrics: Specific performance indicators and service standards

4. Schedule D - Required Documentation: List of documents required for regulatory compliance

5. Appendix 1 - IRDAI Compliance Checklist: Checklist ensuring compliance with current IRDAI regulations

6. Appendix 2 - Contact Information: Key contacts and escalation matrix for both parties

7. Appendix 3 - Insurance Program Summary: Overview of client's current insurance program and requirements