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End User Service Agreement

End User Service Agreement Template for India

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Key Requirements PROMPT example:

End User Service Agreement

"I need an End User Service Agreement for my new mobile health tracking app launching in March 2025, which will collect sensitive health data from Indian users and integrate with third-party fitness devices."

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Document background
The End User Service Agreement serves as a crucial legal framework for digital service providers operating in India, establishing the contractual relationship between service providers and their end users. This document is essential for any organization offering digital services, software, or platform access to users in India, ensuring compliance with Indian IT laws, data protection regulations, and consumer protection requirements. It should be implemented when launching new digital services or updating existing service terms, particularly addressing unique aspects of Indian jurisdiction such as IT Act compliance, data localization requirements, and local consumer protection laws. The agreement typically covers service usage terms, user obligations, data handling practices, intellectual property rights, and dispute resolution mechanisms specific to the Indian legal context.
Suggested Sections

1. Parties: Identification of the service provider and definition of the user/customer

2. Background: Context of the agreement and brief description of the service offering

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the services provided and service delivery terms

5. User Obligations: User responsibilities, acceptable use policy, and account management requirements

6. License Grant: Terms of the license granted to use the service and any restrictions

7. Intellectual Property Rights: Ownership and rights related to the service, content, and user data

8. Data Privacy and Security: Data collection, processing, storage, and protection practices in compliance with Indian law

9. Service Level Commitments: Service availability, maintenance, and support commitments

10. Term and Termination: Duration of agreement, renewal terms, and termination conditions

11. Limitation of Liability: Limitations on liability and disclaimers in accordance with Indian law

12. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law

13. General Provisions: Standard legal provisions including notices, assignment, and entire agreement

Optional Sections

1. Payment Terms: Required for paid services - details of fees, payment methods, and billing cycles

2. Third-Party Integrations: Include when the service interfaces with third-party services or platforms

3. User Content: Include when users can create, upload, or share content through the service

4. API Usage Terms: Required when providing API access as part of the service

5. Beta Services: Include when offering beta or trial versions of services

6. Enterprise Users: Additional terms specific to enterprise or business users

7. Geographic Restrictions: Include when service availability is limited to specific regions

8. Service Credits: Include for premium services offering compensation for service level failures

Suggested Schedules

1. Service Specifications: Technical specifications and detailed service features

2. Service Level Agreement: Detailed metrics and standards for service performance

3. Data Processing Agreement: Detailed terms for processing personal data in compliance with Indian law

4. Acceptable Use Policy: Detailed guidelines for acceptable service usage

5. Security Policy: Detailed security measures and protocols

6. Fee Schedule: Detailed pricing structure and payment terms for paid services

7. Support Services: Details of technical support and maintenance services

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





































Clauses

































Relevant Industries

Information Technology

Software Development

E-commerce

Digital Services

Cloud Computing

Mobile Applications

SaaS (Software as a Service)

FinTech

EdTech

Healthcare Technology

Digital Entertainment

Online Platforms

Telecommunications

Relevant Teams

Legal

Compliance

Product Development

Information Security

Customer Support

Technical Operations

Risk Management

User Experience

Documentation

Business Development

Privacy

IT Operations

Relevant Roles

Legal Counsel

Chief Technology Officer

Product Manager

Compliance Officer

Privacy Officer

Software Development Manager

Customer Success Manager

Risk Manager

Operations Director

Business Development Manager

Technical Documentation Specialist

IT Security Manager

User Experience Designer

Digital Services Manager

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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