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Service Use Agreement

Service Use Agreement Template for India

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Key Requirements PROMPT example:

Service Use Agreement

"I need a Service Use Agreement for my SaaS platform that will launch in March 2025, focusing on data privacy compliance and clear usage restrictions for enterprise customers in India."

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Document background
The Service Use Agreement serves as a fundamental legal framework for businesses providing services in India, whether digital or traditional. This document is essential when establishing a formal relationship between service providers and their users, ensuring clarity in service delivery terms and protecting both parties' interests. The agreement must comply with Indian legislation, including the Indian Contract Act, 1872, Consumer Protection Act, 2019, and where applicable, the Information Technology Act, 2000. It's particularly crucial in today's digital economy where services are increasingly delivered through online platforms and applications. The document typically covers service scope, usage rights, payment terms, data protection, liability limitations, and dispute resolution mechanisms, all within the Indian legal context.
Suggested Sections

1. Parties: Identification and details of the service provider and service user

2. Background: Context of the agreement and brief description of the service offering

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of services being provided and scope

5. Terms of Use: General conditions and requirements for using the service

6. User Obligations: Specific responsibilities and commitments of the service user

7. Service Provider Obligations: Specific responsibilities and commitments of the service provider

8. Fees and Payment: Payment terms, fee structure, and billing procedures

9. Intellectual Property Rights: Ownership and usage rights of intellectual property

10. Confidentiality: Obligations regarding confidential information handling

11. Data Protection and Privacy: Data handling practices and privacy protection measures

12. Term and Termination: Duration of agreement and termination conditions

13. Limitation of Liability: Scope and limits of legal liability for both parties

14. Dispute Resolution: Procedures for handling disputes and jurisdiction details

15. General Provisions: Standard legal provisions including notices, amendments, and governing law

Optional Sections

1. Service Level Agreement: Include when specific service performance metrics and standards need to be guaranteed

2. Security Requirements: Include for services involving sensitive data or requiring specific security measures

3. Compliance Requirements: Include when service must meet specific regulatory or industry standards

4. Third-Party Integration: Include when service involves integration with third-party services or products

5. User Content: Include when users can create, upload, or share content through the service

6. Beta Services: Include when offering pre-release or testing versions of services

7. Insurance: Include when specific insurance coverage is required for service provision

8. Force Majeure: Include when specific circumstances beyond control need detailed treatment

Suggested Schedules

1. Schedule A - Service Specifications: Detailed technical specifications and features of the service

2. Schedule B - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

3. Schedule C - Service Levels: Specific performance metrics, uptime guarantees, and response times

4. Schedule D - Data Processing Agreement: Detailed terms for handling personal and sensitive data

5. Schedule E - Support Services: Details of technical support and maintenance services

6. Appendix 1 - Authorized Users: List of authorized users or user categories and their access rights

7. Appendix 2 - Security Policies: Detailed security protocols and requirements

8. Appendix 3 - Acceptable Use Policy: Specific rules and restrictions for service usage

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈË°æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions


















































Clauses













































Relevant Industries

Information Technology

Software Services

Professional Services

Healthcare

Education

Financial Services

E-commerce

Telecommunications

Consulting

Cloud Services

Digital Media

Business Process Outsourcing

Manufacturing

Retail

Relevant Teams

Legal

Operations

Compliance

Sales

Business Development

Product Management

Customer Success

Information Technology

Risk Management

Contract Administration

Service Delivery

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Operations Director

Chief Technology Officer

Compliance Officer

Product Manager

Service Delivery Manager

Account Executive

Risk Manager

Privacy Officer

Sales Director

Chief Executive Officer

Chief Operating Officer

Customer Success Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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