Create a bespoke document in minutes, Â or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Online Service Agreement
"I need an Online Service Agreement for my enterprise SaaS platform launching in March 2025, which will provide AI-powered analytics services to Malaysian businesses, with specific focus on data protection compliance and service level guarantees."
1. Parties: Identification of the service provider and user/customer, including registration details and contact information
2. Background: Context of the agreement and brief description of the online service being provided
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Service Description: Comprehensive description of the online services being provided
5. User Registration and Account: Requirements and process for user registration and account maintenance
6. Service Access and Availability: Terms regarding service accessibility, uptime commitments, and maintenance
7. User Obligations: User responsibilities, acceptable use policy, and restrictions
8. Fees and Payment: Pricing, payment terms, billing cycles, and payment methods
9. Data Protection and Privacy: Compliance with PDPA 2010, data handling practices, and privacy obligations
10. Intellectual Property Rights: IP ownership, licenses, and restrictions on use of content and services
11. Confidentiality: Protection and handling of confidential information
12. Warranties and Disclaimers: Service provider warranties and limitation of warranties
13. Limitation of Liability: Scope of liability limitations and exclusions
14. Term and Termination: Duration of agreement, renewal terms, and termination conditions
15. Dispute Resolution: Process for handling disputes, including jurisdiction and governing law
16. General Provisions: Standard boilerplate clauses including notices, assignment, and severability
1. API Terms: Required when the service provides API access, including usage limits and technical requirements
2. White Label Services: Needed when allowing customers to rebrand the service under their own name
3. Service Level Agreement (SLA): Detailed performance metrics and remedies, typically for enterprise customers
4. Reseller Terms: Required when allowing users to resell the service to third parties
5. Professional Services: When additional implementation or consulting services are offered
6. Insurance Requirements: Specific insurance obligations, typically for enterprise or high-risk services
7. Compliance with Industry Standards: Required for services in regulated industries or handling sensitive data
8. Third-Party Integrations: Terms governing integration with other services or platforms
1. Schedule 1 - Service Specifications: Detailed technical specifications and features of the service
2. Schedule 2 - Service Level Metrics: Specific performance metrics, response times, and availability standards
3. Schedule 3 - Fee Schedule: Detailed pricing tiers, additional charges, and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed terms for personal data processing in compliance with PDPA
5. Schedule 5 - Security Requirements: Security protocols, standards, and requirements
6. Schedule 6 - Support Services: Details of technical support, maintenance, and customer service
7. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Appendix B - Privacy Policy: Detailed privacy practices and data handling procedures
Authors
Technology
E-commerce
Software as a Service (SaaS)
Financial Services
Healthcare
Education
Professional Services
Retail
Telecommunications
Media and Entertainment
Manufacturing
Logistics
Consulting
Legal
Information Technology
Compliance
Product Development
Customer Success
Operations
Risk Management
Privacy and Data Protection
Business Development
Sales
Contract Administration
Technical Support
Platform Operations
Chief Technology Officer
Legal Counsel
Compliance Officer
Product Manager
IT Director
Operations Manager
Business Development Manager
Customer Success Manager
Risk Manager
Privacy Officer
Contract Administrator
Digital Services Manager
Platform Operations Manager
Technical Account Manager
Find the exact document you need
Home Agreement Online
Malaysian-compliant online home purchase agreement template incorporating digital transaction elements and property law requirements.
Electronic Tenancy Agreement
Malaysian-compliant electronic tenancy agreement enabling digital execution of rental arrangements with full legal validity under Malaysian law.
Online Service Agreement
A Malaysian law-governed agreement establishing terms and conditions for online service provision, ensuring compliance with local electronic commerce and data protection regulations.
Online Consignment Agreement
Malaysian-law governed agreement for online consignment sales arrangements, establishing terms between product owners and online platforms/sellers.
Online Business Partnership Agreement
A Malaysian law-governed agreement establishing partnership terms for online business operations, covering digital assets, e-commerce, and data protection.
Online Business Agreement
A Malaysian law-governed agreement establishing terms for online business operations, incorporating local e-commerce and data protection requirements.
Sale Agreement Online
Malaysian-compliant online sale agreement governing e-commerce transactions, suitable for both B2C and B2B sales under Malaysian law.
Online Purchase Contract
A Malaysian law-compliant online purchase agreement governing e-commerce transactions between merchants and consumers.
Online Partnership Agreement
A comprehensive partnership agreement for online businesses operating under Malaysian law, establishing terms for digital business collaboration and operations.
Online Loan Agreement
Malaysian-law governed online loan agreement facilitating digital lending transactions with integrated electronic commerce and financial services compliance measures.
Online Purchase Agreement
A Malaysian-compliant agreement governing online sales transactions between merchants and customers, aligned with local e-commerce laws.
Online Employment Contract
Malaysian-law compliant employment contract template for remote/online work arrangements, incorporating digital workplace provisions and statutory requirements.
Room Agreement Online
A Malaysian law-compliant online room rental agreement for digital execution, establishing terms for room rental and occupancy.
Online Tenancy Agreement
A Malaysian-compliant digital tenancy agreement template enabling electronic execution of property rental contracts under Malaysian law.
Download our whitepaper on the future of AI in Legal
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.